Nikolina Milutinovic
Cutchogue,NY
Summary
Customer - focused and detail - oriented professional with experience in high-volume hospitality environments, administrative support, and phone-based customer interaction. Skilled communication, organization, multi-tasking, and maintaining professionalism in fast-paced settings. Strong ability to support both clients and internal teams.
Overview
6
6
years of professional experience
Work History
Customer Service/Front Desk Receptionist
North Fork Country Club
Cutchogue, USA
08.2021 - Current
- Handled phone calls with customers regarding reservations, orders, and general inquiries.
- Communicated clearly and professionally with customers to ensure satisfaction.
- Assisted customers with questions, requests, and concersn in timely manner.
- Maintained a calm and friendly tone while managing multiple tasks.
- Worked closely with team members to ensure smooth daily opeartions.
Customer service/Front Desk Receptionist
Local Restaurant & Bar
Jackson, Wyoming
11.2023 - 03.2024
- Welcome and assisted guests in a very busy, fast paced restaurant environment
- Managed guest flow, seating arrangements and wait lists during peak hours.
- Communicated clearly with guests to ensure a positive dining expirience.
Administrative Secretary
Len 12
Novi Sad , Serbia
06.2020 - 06.2021
- Answered and directed phone calls in a professional manner.
- Managed, schedules, appointments and basic office coordiantion.
- Worked with 5+ companies from different countries in Europe.
- Served as a first point of contact for clients and visitors.
Education
Business management -
Faculty of Economy
Novi Sad07.2020
Skills
- Customer service
- Guest relations
- Phone & email communication
- Scheduling and organization
- Front desk and hostess duties
- High volume / Fast paced environments
- Professional written & verbal communication
- Problem solving and multitasking
Timeline
Customer service/Front Desk Receptionist
Local Restaurant & Bar
11.2023 - 03.2024
Customer Service/Front Desk Receptionist
North Fork Country Club
08.2021 - Current
Administrative Secretary
Len 12
06.2020 - 06.2021
Business management -
Faculty of Economy