Alex Melaragno
Lyndhurst,OH
Summary
Proven track record in enhancing customer satisfaction and sales at Home Depot through strategic promotions and exceptional service. Skilled in complaint handling and organized retail crime prevention, demonstrating keen social perceptiveness and task prioritization. Achieved significant productivity improvements by fostering team collaboration and maintaining high store standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Garden Sales Assosiate
Home Depot
02.2024 - 08.2024
- Collaborated with management team on implementing effective strategies that boosted overall productivity.
- Coordinated seasonal promotions to drive sales during peak gardening periods.
- Collaborated with team members to maintain a clean, organized, and welcoming store environment.
- Conducted regular inventory checks for accurate stock management and timely reordering of supplies.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained a clean and inviting garden center environment for both employees and customers alike.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Educated customers on sustainable gardening practices, promoting environmental consciousness.
Customer Service/ Sales
Redden's Autobody
08.2022 - 11.2023
- Developed strong rapport with customers, fostering loyalty and repeat business through attentive service.
- Boosted sales through effective product recommendations tailored to individual customer needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Pizza Delivery Driver
LaRich's Pizza
05.2023 - 09.2023
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
Education
Bachelor of Arts And Sciences - Homeland Security And Intelligence
Embry-Riddle Aeronautical University
Daytona Beach, FL05-2028
High School Diploma -
Gilmour Academy
Gates Mills, OH05-2024
Skills
- Complaint Handling
- Organized Retail Crime Understanding
- Organized Retail Crime Prevention
- Retail sales customer service
- Social Perceptiveness
- Task Prioritization
Accomplishments
- Achieved store security through effectively helping with anti-theft techniques and strategies
- National Honors Society/ High Honors
- Pen of Market Duck Grand Champion winner 2023
Certification
- FEMA disaster management certification (IS-230.e)
- Forklift Certified
- SCUBA certified
Languages
Spanish
Limited Working
Interests
- Designing and Printing 3D Models
- Digital Art and Animation
- Electronics and Circuit Building
- Adventure Travel
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Drawing and Painting
- Scuba Diving
- Raising Animals
- Camping
- Playing Sports
- Horseback Riding
- Kayaking
Extracurricular activities
Football, Track and Field
Car Club, Scuba Club, Homeland Security Club
Timeline
Garden Sales Assosiate
Home Depot
02.2024 - 08.2024
Pizza Delivery Driver
LaRich's Pizza
05.2023 - 09.2023
Customer Service/ Sales
Redden's Autobody
08.2022 - 11.2023
Bachelor of Arts And Sciences - Homeland Security And Intelligence
Embry-Riddle Aeronautical University
High School Diploma -
Gilmour Academy