Summary
Overview
Work History
Education
Skills
AWARDS
Timeline
Generic

JANIA JIMERSON

Atlanta,Ga

Summary

Knowledgeable Customer Service Agent with solid background in customer service roles within call centers. Demonstrated ability to manage high call volumes and resolve customer concerns efficiently. Proven track record of utilizing effective communication and problem-solving skills to enhance customer satisfaction.

Overview

6
6
years of professional experience

Work History

Call Center Assosiate

RESULTS CX
11.2024 - Current
  • Assisted bread financial customers with credit card activation and other customer service inquiries.
  • Handled a high volume of inbound calls while maintaining professionalism and efficiency.
  • Followed call scripts verbatim and quality standards while personalizing interactions.
  • Provided accurate information about products, policies, and procedures.

Customer Support Rep

APPLIED INSURANCE ADVISORS
07.2023 - 10.2024
  • Required to work in available support channels including email and/or chat by appointment or real time
  • Educated clients on policy features, coverage options, exclusions, and premiums to support informed decisions.
  • Assisted clients with policy applications, renewals, amendments, and cancellations.

Leasing Consultants

Camden Vantage
05.2020 - 06.2023
  • Conducted property tours and effectively presented apartment features, amenities, and community benefits.
  • Assisted prospective residents through the leasing process, including applications, screenings, and lease executions.
  • Built positive relationships with residents to support retention and lease renewals.
  • Prepared and processed lease agreements, renewals, and related documentations.

Education

Diploma -

Martin Luther King JR High School
Lithonia, Ga

Associates - Business Communication

Georgia State University
Atlanta, GA
05-2026

Skills

  • Inbound call management
  • Data entry
  • Computer proficiency
  • Complaint handling
  • Microsoft outlook
  • High Call Volume Management

AWARDS

  • Awarded Outstanding Volunteer Award
  • Case Competition Finalist


Timeline

Call Center Assosiate

RESULTS CX
11.2024 - Current

Customer Support Rep

APPLIED INSURANCE ADVISORS
07.2023 - 10.2024

Leasing Consultants

Camden Vantage
05.2020 - 06.2023

Diploma -

Martin Luther King JR High School

Associates - Business Communication

Georgia State University
JANIA JIMERSON