ALEX MINNICK
St. George,Utah
Summary
Compassionate caregiver with firsthand experience in patient care gained through supporting an ailing family member. Currently enrolled in a Pharmacy Technician program at Utah Tech University, seeking a role to enhance education and gain professional experience in patient care.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
Assistant General Manager
Del Taco
St. George, UT
05.2023 - Current
- Managed day-to-day operations, ensuring high levels of customer service and satisfaction.
- Assisted in managing daily operations to ensure optimal service quality and adherence to company standards in a fast-casual dining environment.
- Coordinated staff scheduling and shift assignments, improving operational efficiency and ensuring adequate coverage during peak hours.
- Prepared staff work schedules and assigned specific duties.
- Utilized POS software to streamline order processing and enhance customer service experience through accurate transaction handling.
- Collaborated with front-of-house (FOH) and back-of-house (BOH) teams to ensure seamless communication and workflow during busy service periods.
- Led initiatives for compliance with health regulations, conducting routine inspections to maintain cleanliness and safety standards throughout the establishment.
- Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
- Recognized and praised staff performance to foster a positive work environment and increase engagement.
- Resolved customer complaints in a timely manner with an emphasis on maintaining positive relationships.
- Acknowledged outstanding staff performance to boost company morale and productivity.
- Analyzed financial statements and sales reports to identify trends and support informed decision-making.
- Monitored suppliers to efficiently provide needed goods and services within budgetary limits.
Junior Technician
Garage Door Pros
St. George
01.2023 - 05.2023
- Conducted routine maintenance and repairs on residential and commercial garage doors, ensuring optimal functionality and safety compliance.
- Operated various hand and power tools, adhering to safety protocols to minimize risks during installation and repair processes.
- Provided technical support and recommendations to customers, enhancing client relationships through clear communication and quality service.
Team Leader
Del Taco
Dana Point, CA
08.2022 - 12.2022
- Monitored compliance with health regulations, ensuring a safe environment for customers and staff.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Missionary
The Church of Jesus Christ of Latter-Day Saints
OR
05.2020 - 05.2022
- Served communities through diverse service opportunities, including yard work and assisting in homes.
- Studied and researched relevant Gospel topics to be a better teacher and resource to those seeking religion.
- Developed interpersonal skills through plentiful encounters and interactions in the communities that I served in.
- Developed a sense of purpose and love for people that I connected with and found deeper meaning in caring for every person.
- Identified and addressed individual needs in communities, fostering connections and promoting a sense of care and belonging.
Team Leader
Del Taco
Dana Point, CA
06.2019 - 05.2020
- Mentored and coached team members, enhancing individual performance and team cohesion.
- Motivated team through effective communication, driving achievement of collective goals.
- Cultivated an environment of trust, respect, collaboration, and accountability among the team members.
- Cultivated trust, respect, and collaboration among team members, fostering a supportive team culture.
Shift Manager
Carls JR
Dana Point, CA
11.2016 - 06.2019
- Managed daily operational workflows, ensuring adherence to safety and quality standards in fast-casual dining environments.
- Trained and mentored team members on customer service best practices, improving guest satisfaction scores.
- Trained and supervised new staff members.
- Collaborated with front-of-house and back-of-house teams to streamline communication, resulting in faster service times.
- Enforced compliance with health regulations such as HACCP, ensuring safe food handling practices across all shifts.
- Analyzed customer feedback to pinpoint areas for improvement, implementing initiatives that enhanced dining experiences.
- Trained new employees on company policies and operational procedures.
- Oversaw cash handling procedures during shifts, ensuring accurate financial reporting and adherence to company policies.
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
- Resolved customer complaints by actively listening and providing solutions.
- Promoted customer satisfaction by addressing complaints and issuing refunds.
- Ensured customer satisfaction by resolving complaints and processing refunds.
- Cultivated positive relationships among team members to enhance collaboration.
- Instructed new hires and shift managers on essential business policies and procedures.
- Informed customers about store promotions and limited-time offers to drive sales.
Education
Hospitality and Tourism Management - Business
Ensign College
Provo, UTPharmacy Technician - Pharmacy
Utah Tech University
St. George, UtahSkills
- Operations management
- Employee scheduling
- Inventory management
- Inventory control
- Cost management
- Customer service
- Team building
- Leadership skills
- Analytical skills
- Problem-solving
- Time management
- Excellent communication
Certification
Food Safety Management Certifiaction
LANGUAGES
Spanish
Conversational
Timeline
Assistant General Manager
Del Taco
05.2023 - Current
Junior Technician
Garage Door Pros
01.2023 - 05.2023
Team Leader
Del Taco
08.2022 - 12.2022
Missionary
The Church of Jesus Christ of Latter-Day Saints
05.2020 - 05.2022
Team Leader
Del Taco
06.2019 - 05.2020
Shift Manager
Carls JR
11.2016 - 06.2019
Pharmacy Technician - Pharmacy
Utah Tech University
Hospitality and Tourism Management - Business
Ensign College