Alex Montanez
Oaklyn,NJ
Overview
19
19
years of professional experience
1
1
Certification
Work History
Case Specialist
The GEO Group BI ISAP
Philadelphia, PA
06.2023 - Current
- Overseeing 200 hundred or more caseloads of Participants that come from immigration to be enrolled in the ISAP program that helps supervise the Participant for the immigration officer. Case Specialists make sure the Participant attends Court, ICE, and ISAP appointments. Case Specialists do weekly and monthly court calls to make sure the Participant has the correct dates for court. Case Specialist does home visits and also provides referrals for food, clothes, dental, clinics, and housing.
Store Manager
CVS Health Retail
Philadelphia, PA
03.2020 - 05.2023
- Recruiting, interviewing job applicants, and evaluating employee performance to recommend personnel actions such as hiring, retention, promotion, transfers, and dismissal of employment
- Manage retail store, trained and supervised employees
- Plan and prepare work schedules, assigning employees to specific tasks
- Complete onboarding procedures such as approving wage rate, ensuring all HR documents and training have been completed.
- Enforce HR policy and procedures to ensure adherence, completing the appropriate HR forms as needed
- Complete employee performance reviews to ensure they are accountable for job expectations
- Interacts with all levels throughout the organization, including employees and outside vendors
Store Manager
Rite-Aid Corporation
Newark, DE
07.2007 - 03.2020
- Monitoring sales floor activities by walking and visually inspecting the store to make decisions regarding employee breaks, observing employee interactions with customers, and BOH assignments
- Perform opening and closing tasks, such as ensuring products are visually appealing and shoppable for an excellent customer experience
- Coach team members on sales strategy, presentation of product information, and general customer service to uphold exceptional customer experience
- Greet and assist customers, answer customer questions, and guide product selection to provide excellent customer service
- Confirm sales targets are being met by monitoring hourly store and team member sales and adjusting where necessary
- Maintain store appearance throughout business hours by restocking merchandise shelves, folding apparel, and organizing shoe displays
- Receive and inspect merchandise from the distribution center by counting and opening each box to ensure the accurate number of products
- Approve employee hours for payroll electronically and distribute paychecks
- Audit sales and transaction reports for accuracy and discrepancies as part of a loss prevention strategy
- Recruit new talent to meet the store’s coverage and demographic needs by reviewing resumes through Success Factors (applicant tracking system)
Education
Master's - Business Administration/human Resources
University of Phoenix
Philadelphia, PA06-2018
Bachelor's - Criminal Justice Administration/human Services
University of Phoenix
Philadelphia, PA06-2014
High School Diploma - undefined
Kensington High School
Philadelphia, PA01-2001
Certification
- Driver's License July 2025 to June 2029
- CPR Certification June 2025 to May 2028
Languages
Bilingual
English
Spanish - Fluent
Additional Information
- Authorized to work in the US for any employer
- Voluntary Work at Feast of Justice: The GEO Group BI ISAP, we do voluntary work at Feast of Justice every year and helped distribute food to the community in need.
Timeline
Case Specialist
The GEO Group BI ISAP
06.2023 - Current
Store Manager
CVS Health Retail
03.2020 - 05.2023
Store Manager
Rite-Aid Corporation
07.2007 - 03.2020
Bachelor's - Criminal Justice Administration/human Services
University of Phoenix
High School Diploma - undefined
Kensington High School
Master's - Business Administration/human Resources
University of Phoenix