Alex Moore
Peoria
Summary
With a proven track record at Uber and Lyft, I excel in time management and customer service, ensuring timely and safe transportation. My dedication is reflected in a top 25% Uber rating, highlighting my commitment to excellence and a clean driving record. Skilled in navigating high-stress situations, I consistently deliver superior service and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Driver
Uber And Lyft
04.2024 - Current
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations
- Maintained professional and friendly demeanor during ride share drop off to uphold company reputation.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Communicated with customers to provide drop off updates and confirm locations.
- Providing a positive and courteous experience for passengers, including addressing any inquiries or requests
- Kept detailed mileage and fuel reports to track overall
- Arriving at designated pickup locations to collect passengers as requested through the Uber app
Delivery Courier
Larry H. Miller
03.2022 - Current
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
Driver
Uber Eats
01.2021 - Current
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Followed all relevant traffic laws and safety regulations.
- Drove safely in various weather and road conditions to avoid accidents.
Caregiver
Nursing Resources
01.2021 - 09.2024
- Implemented individualized care plans to meet specific needs of clients.
- Coordinated transportation and errands to support client independence and mobility.
- Provided companionship and emotional support by engaging in meaningful conversations and activities.
- Created engaging activities that stimulated mental and physical wellness of clients.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Builder
Cavco Industries Inc.
02.2017 - 01.2020
- Worked closely with owners throughout process to keep projects in line with individual visions.
- Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
- Trained new staff on proper building techniques, site regulations and safety protocols.
- Interpreted blueprints accurately, building structures to exact specifications.
- Used variety of hand and power tools to complete tasks.
- Managed safe and efficient use of tools and equipment on construction sites.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Worked on sites, installing roofs and other exterior components.
Customer Service Representative
Cirtech
03.2013 - 02.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
General Educational Studies -
Central High School
Phoenix, AZSkills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- 49 uber rating top 25%
Certification
Finger print clearance card
Timeline
Driver
Uber And Lyft
04.2024 - Current
Delivery Courier
Larry H. Miller
03.2022 - Current
Driver
Uber Eats
01.2021 - Current
Caregiver
Nursing Resources
01.2021 - 09.2024
Builder
Cavco Industries Inc.
02.2017 - 01.2020
Customer Service Representative
Cirtech
03.2013 - 02.2017
General Educational Studies -
Central High School