Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ALEX NADACKAL

Missouri City,TX

Summary

Agile Product and Business Delivery Leader with 17 years of experience in leading cross-functional teams and delivering software solutions in healthcare, finance, and retail. Certified SAFe 6 Scrum Master with a proven track record of coaching teams to achieve high performance and continuous improvement. Expertise in Scrum, Agile Coaching, and Stakeholder Engagement, facilitating Agile ceremonies and aligning team efforts with strategic objectives. Strong strategic thinker with a focus on enhancing team dynamics and driving successful Agile transformations.

Overview

18
18
years of professional experience
6
6
Certification

Work History

Scrum Master

Elevance Health
Indianapolis, IN
04.2023 - Current
  • Served as Scrum Master for Agile teams delivering digital member experience enhancements and claims processing automation within a SAFe environment.
  • Facilitated all core Scrum ceremonies, ensuring consistent sprint execution and strong team alignment.
  • Collaborated with Product Owners to refine and prioritize backlogs, aligning work with program objectives and customer needs.
  • Partnered with Release Train Engineers and other Scrum Masters to manage inter-team dependencies and ensure smooth PI planning and execution.
  • Coached team members on Agile principles, fostering self-organization, collaboration, and continuous improvement.
  • Collaborated with the team to mature Definition of Ready and Done practices, resulting in clearer expectations and higher-quality deliverables.
  • Promoted a culture of psychological safety and open feedback through regular retrospectives and team health check-ins.
  • Participated in Communities of Practice to share knowledge and contribute to Agile capability building across the enterprise.
  • Monitored and leveraged Agile metrics such as velocity, sprint predictability, and cycle time to guide team improvement and support data-informed decision-making.

Scrum Master

Truist Financials
Atlanta, GA
03.2021 - 03.2023
  • Facilitated Scrum ceremonies for 2 cross-functional Scrum teams (7 members each) delivering digital banking solutions, ensuring sprint goals were met and aligned with business priorities.
  • Partnered with Product Owners to refine and prioritize backlogs, enabling timely delivery of features for customer onboarding and transaction automation.
  • Collaborated with developers, testers, and DevOps teams to identify and remove impediments, supporting seamless end-to-end delivery.
  • Coached teams on Agile maturity and continuous improvement, promoting self-organization and cross-functional collaboration.
  • Facilitated cross-team coordination between fraud prevention and digital experience teams to deliver integrated banking solutions.
  • Advocated for sustainable development by balancing delivery pressure with realistic capacity planning and team well-being.
  • Drove the adoption of Agile technical practices, including test automation readiness, CI/CD alignment, and definition of technical debt.

Scrum Master

Walmart Inc
Bentonville, AK
07.2019 - 02.2021
  • Served as Scrum Master for an Agile team of 8 members supporting supply chain and retail automation initiatives using both Scrum and Kanban frameworks.
  • Facilitated sprint planning, daily stand-ups, retrospectives, and backlog refinement to ensure consistent delivery of business-critical features.
  • Collaborated with Product Owners, architects, and cross-functional teams to manage dependencies and align priorities across multiple workstreams.
  • Introduced Kanban practices to streamline support work and reduce bottlenecks in handling production incidents and enhancements.

Senior IT Testing Lead

Houston Methodist Hospital
Houston, TX
04.2012 - 06.2019
  • Designed test strategies, standardized testing processes, managed test planning, test preparation, test execution, and test results activities with a success rate of 85%.
  • Achieved and sustained adoption rate above 90% by implementing effective test adoption strategies.

Senior ERP Consultant

ERPA
Dublin, OH
07.2007 - 03.2012
  • Worked closely with functional leads and technical team leads to refine various functional and technical designs, identifying gaps aligned with business requirements and testing outcomes.
  • Facilitated seamless collaboration across teams, ensuring streamlined project management and productivity.

Education

Master of Industrial Engineering -

The University of Texas At El Paso
El Paso, TX

Bachelor of Industrial Engineering -

Sri Krishnadevaraya University
Ananthapur, India

Skills

  • Agile frameworks: Scrum, SAFe, Kanban
  • Tools: JIRA, ADO, Rally, Mural, Miro
  • Software development lifecycle (SDLC)
  • Enterprise resource planning (ERP)
  • Customer-centric approach
  • Continuous learning
  • Business analysis
  • Project coordination
  • Risk analysis
  • Meeting facilitation
  • Leadership: adaptive mindset
  • Collaborative teamwork
  • Problem-solving skills
  • Critical thinking
  • Conflict resolution
  • Time management

Certification

  • Certified SAFe 6 Agilist
  • Certified SAFe 6 Product Owner/Product Manager
  • Certified SAFe 6 DevOps Practitioner
  • Certified SAFe 6 Scrum Master
  • Certified Scrum Master
  • AI for Scrum Masters

Timeline

Scrum Master

Elevance Health
04.2023 - Current

Scrum Master

Truist Financials
03.2021 - 03.2023

Scrum Master

Walmart Inc
07.2019 - 02.2021

Senior IT Testing Lead

Houston Methodist Hospital
04.2012 - 06.2019

Senior ERP Consultant

ERPA
07.2007 - 03.2012

Master of Industrial Engineering -

The University of Texas At El Paso

Bachelor of Industrial Engineering -

Sri Krishnadevaraya University

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