Alex Navarro
Las Vegas,NV
Summary
Seeking a marketing or sales position where skills and qualifications will be put to use on a daily basis.
Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department.
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management.
Accomplished Recruiting Manager offering 20 years of experience managing positive applicant and employer relationships. Contributes administrative, organizational and program oversight skills to operational success. Exceptional network built through extensive involvement in Timeshare organizations.
Overview
24
24
years of professional experience
Work History
Director of Marketing
Genesis Marketing Group Las Vegas
11.2024 - Current
- Collaborated closely with sales teams to develop effective marketing collateral that supported lead generation goals.
- Oversaw rebranding efforts that resulted in enhanced corporate identity and improved brand perception among stakeholders.
- Launched innovative experiential marketing campaigns that drove customer engagement and generated buzz around new products or services.
- Conducted market research to inform decision-making and ensure alignment with target audiences'' needs and preferences.
- Developed comprehensive marketing plans for product launches, resulting in increased sales and market share.
- Led a team of marketing professionals to successfully achieve annual KPIs and business objectives.
- Conducted market research to identify new opportunities and target markets.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Continually maintained and improved company's reputation and positive image in markets served.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
Training and Recruiting Manager
Westgate Resorts
06.2021 - 10.2024
- Created in-depth training manual for all employees.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Delivered new employee onboarding and training sessions via Sterling.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
OFF PROPERTY CONTACT
TAKE A BREAK TRAVEL
08.2018 - 01.2021
- Generate qualified prospects to attend a timeshare presentation
- Sell return packages and area attractions
- Provide concierge services in contracted locations
- Provide top quality customer service to all guests.
OFF PROPERTY CONTACT
DIAMOND RESORTS INTERNATIONAL
02.2010 - 08.2018
- Book qualified prospects for a vacation ownership presentation
- Book and sell area activities to customers
- Provide guests with site and area information
- Exceed expectations of monthly projections.
GREETER TRAINER
CONSOLIDATED RESORTS
06.2001 - 01.2010
- Teach new skills and knowledge to new and existing employees
- Impart time management skills as well as how to effectively multitask
- Provide the sale centers with qualified prospects
- Encourage and help team exceed monthly expectations.
Education
BACHELOR OF ARTS IN ENGLISH -
Skills
- Competitive, goal-oriented and persuasive
- Self-motivated with the ability to work as a team player
- Excellent customer service and selling skills
- Detailed oriented
- Problem solver
- Professional, energetic and outgoing personality
- Resilient and able to handle objections
- Training Methods
- Training Oversight
- New Employee Training
- New Hire On-Boarding
- Training Solutions Development
- Course Planning
- Classroom Instruction
- Human Resources
- Training Material Updates
- Operations management
- Teamwork and collaboration
- Excellent communication
- Multitasking Abilities
- Attention to detail
- Creative thinking
- Time management abilities
- Decision-making
- Critical thinking
- Team building
Leadership Experience
Head of my neighborhood association presently.
Communication Skills
- Excellent written and verbal communication/English/Spanish.
- Emphatic listener and persuasive speaker.
- Excellent presentation or negotiation skills.
References
- JOHN KINKELLA, 775-292-0349
- MARCUS MENDOZA, GENESIS MARKETING GROUP-LAS VEGAS, 702-768-7618
- JEREMIAH DOMINGUEZ, WESTGATE RESORTS, 504-494-4676
- MIKE SPOTOFORA, NEVADA POWER, 702-376-4836
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Director of Marketing
Genesis Marketing Group Las Vegas
11.2024 - Current
Training and Recruiting Manager
Westgate Resorts
06.2021 - 10.2024
OFF PROPERTY CONTACT
TAKE A BREAK TRAVEL
08.2018 - 01.2021
OFF PROPERTY CONTACT
DIAMOND RESORTS INTERNATIONAL
02.2010 - 08.2018
GREETER TRAINER
CONSOLIDATED RESORTS
06.2001 - 01.2010
BACHELOR OF ARTS IN ENGLISH -
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