Alex Naylor
Bartlett,IL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to being efficient and hard working in every endeavor.
Overview
3
3
years of professional experience
Work History
Phlebotomist
Bio Life Plasma
11.2023 - Current
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Perform venipuncture on donors and disconnect them from the plasmapheresis machine
- Label specimens thoroughly, minimizing inaccuracies
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Customer Service Associate
Walgreens
11.2021 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Kept shelves stocked and kept floor clear to make sure customers could find what they need.
Seasonal Laborer
Bartlett Park District
05.2023 - 08.2023
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operate different equipment and vehicles to complete jobs
Crew Member
Dunkin Donuts & Baskin Robbins
10.2020 - 06.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Serviced over 100 customers every shift
Education
Bachelor of Arts - Philosophy
Coe College
Cedar Rapids, IA05.2026
High School Diploma -
South Elgin High School
South Elgin, IL05.2022
Skills
- Quality Assurance
- Customer Service and Assistance
- Safety Regulations
- Basic Skid Steer Operation
- Presenting Solutions
- Complex Problem-Solving
- Fast Learner
- Data Entry
- Finding sound research
- Correcting Discrepancies
Accomplishments
- Eagle Scout
- Phi Alpha Delta Coe College Chapter Founder
- Phi Alpha Delta Treasurer(Spring 2023-present)
Timeline
Phlebotomist
Bio Life Plasma
11.2023 - Current
Seasonal Laborer
Bartlett Park District
05.2023 - 08.2023
Customer Service Associate
Walgreens
11.2021 - 11.2023
Crew Member
Dunkin Donuts & Baskin Robbins
10.2020 - 06.2021
Bachelor of Arts - Philosophy
Coe College
High School Diploma -
South Elgin High School