Julia Gathoni Magiri
Nairobi
Summary
Hospitality professional with 3 years of bartending experience, delivering high-quality guest service in fast-paced environments. Skilled in mixology, beverage preparation, upselling, POS operation, and cash handling. Strong in team collaboration, event support, and problem-solving. Adaptable to multicultural cruise settings, committed to safety, hygiene, and exceptional guest satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Hospitality Volunteer
Dusit II Hotel
- Assisted guests with inquiries, delivering a welcoming and informative experience that improved guest satisfaction scores by 15%.
Supported front desk operations, managing check-ins and check-outs efficiently, reducing wait times by 20% and improving workflow.
- Collaborated with team members to maintain cleanliness in public areas and dining spaces, contributing to a 25% improvement in overall hygiene ratings.
- Prepared and served beverages during events, providing high-quality customer service that enhanced guest satisfaction and boosted positive feedback by 18%.
Bar Waiter
Sarova Hotel
02.2024 - Current
- Managed beverage orders with 98% accuracy, ensuring timely delivery and smooth service flow during peak hours
- Collaborated closely with kitchen and service teams to synchronize food and drink service, improving table turnaround times by 20%.
- Maintained clean, organized, and fully stocked bar areas, boosting operational efficiency and reducing service delays by 15%.
- Actively upsold daily beverage specials, increasing revenue and guest satisfaction, contributing to a 25% boost in drink sales.
- Monitored inventory levels and assisted with stock ordering, reducing shortages and wastage by 10%.
- Handled customer complaints professionally, resolving issues on first interaction 95% of the time, ensuring exceptional guest experience.
- Prepared and served a wide range of alcoholic and non-alcoholic beverages, consistently meeting quality and presentation standards.
Bartender
Lake Nakuru Hotel and Lounge
06.2020 - 12.2023
- Crafted and served a wide range of cocktails, mocktails, and signature beverages, enhancing overall customer experience and boosting drink satisfaction by 15%.
- Maintained cleanliness, sanitation, and organization of the bar area, ensuring an efficient workflow and reducing service delays by 20%.
- Engaged with customers, providing professional recommendations and promoting special offers, contributing to a 10% increase in daily sales.
- Managed inventory, monitored stock levels, and placed orders to prevent shortages, improving stock accuracy by 25%.
- Assisted in training new bartenders, teaching proper mixology techniques, customer service standards, and POS operations to maintain consistency and quality.
- Implemented effective upselling strategies, increasing overall beverage sales by 30% during shifts.
- Collaborated with kitchen staff to coordinate food and drink orders, ensuring timely service and improving order accuracy by 18%.
- Resolved customer complaints promptly and professionally, improving guest satisfaction and contributing to a 15% increase in repeat business.
Education
J.D. - Hospitality Management
Nairobi Institute Of Business Studies
Nairobi01-2018
Certificate - Computer Applications
Aberdare Institute Gilgil
Gilgil01.2016
Kenya Certificate of Secondary Education - undefined
Gilgil Good Shepherd Secondary School
Gilgil01.2015
Skills
Customer Service Excellence
Cultural Awareness
Food & Beverage Service
Cocktail Preparation & Mixology
Wine Pairing & Beverage Knowledge
Safe Alcohol Service
POS System Operation
Cash Handling
Food Safety & Hygiene (HACCP Awareness)
Table Setting & Fine Dining Etiquette
Inventory Management & Stock Control
Reservation Management
Upselling & Sales Techniques
Problem-Solving
Time Management
Team Collaboration & Communication
First Aid Training
Certification
- Mixology Certificate
- Bartending Course Certificate
- Food and Beverage Certificate
HOBBIES
- Culinary exploration
- Traveling
- Wine and beverage tasting
- Event planning
- Photography
- Volunteering
Languages
English
Elementary (A2)
Swahili
Beginner (A1)
Timeline
Bar Waiter
Sarova Hotel
02.2024 - Current
Bartender
Lake Nakuru Hotel and Lounge
06.2020 - 12.2023
Kenya Certificate of Secondary Education - undefined
Gilgil Good Shepherd Secondary School
Hospitality Volunteer
Dusit II Hotel
J.D. - Hospitality Management
Nairobi Institute Of Business Studies
Certificate - Computer Applications
Aberdare Institute Gilgil