Helped students complete admissions applications and pursue scholarships to fund education at state, private and vocational schools.
Maintained positive relationships and open communication with parents about application paperwork, testing requirements and upcoming deadlines.
Built schedules around students' strengths and long-term goals, customizing different approaches for college preparatory and technical school pathways.
Supported students through challenging developmental milestones and crisis situations and coordinated outside service referrals for those needing extra assistance.
Provided crisis intervention services when needed, addressing mental health concerns in a timely fashion with appropriate referrals.
Personalized career advice to incorporate student grades, goals, and skill level.
Business Development Representative
Recorded Future
07.2022 - 08.2022
Successfully prospected and qualified over 60 leads demonstrating business and product knowledge
Conducted a BDR/AE stand-up to facilitate open dialogue for ideas and actions to align all parties
Administered a weekly call review session for BDRs to the fine tool and enhance outbound call tactics for proficient skill level growth.
Developed business pipeline using cold and warm techniques.
Used SalesForce to handle current portfolio and prospective leads.
Expanded business through effective network development, identifying new, and prospective clients.
Solutions Consultant
PNC Bank
02.2019 - 06.2022
Opened 2-4 (Checking, Savings, Credit) accounts weekly
Made 50-75 cold calls daily leading to more appointments and accounts being opened (Personal, and Business)
Reduced churn 80% of the time a customer was unsatisfied with our services and wanted to close account.
Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
Expanded client base through effective networking and referral generation, leading to increased business opportunities.
Assisted customers with completing required forms for opening and closing bank accounts.
Education
Business Management -
Fitchburg State University
Fitchburg, MA
05.2020
Skills
Microsoft Office
Sales Navigator
Zoom
ChatGPT
Salesforce
G-Suites
Time & Attendance Systems
Communications
Customer Relationship Management
Cold Calling
Inside Sales
Active Listening
Teamwork
Leadership Experience
Extracurricular Activities
Basketball team, Fitchburg State University, 09/2019, 03/2020