Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Alex O'Steen

Las Vegas,NV

Summary

Qualified bartender with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management.

Overview

7
7
years of professional experience

Work History

Bartender

Morton's Steakhouse
08.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Lead Bartender/ Shift Supervisor

Morton's Grille
08.2022 - 08.2024
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.

Lead Bartender

The Westin
07.2020 - 07.2022
  • Bar lead for Sorisso Italian Grille, COMO Social Club, and Cabana Pool Bar.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
  • Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.

Assistant General Manager

Amerigo's Grille
10.2017 - 06.2020
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.

Education

High School Diploma -

Oak Ridge Highschool
Spring
06.2017

Skills

Strong multitasking

Liquor, beer, and wine knowledge

Team player attitude

Clear and effective communication

Customer service expertise

Accomplishments

2023 Landry's Iron Bartender Champion - Best Creative Cocktail "Royal St. Sunset"


2023 TOTC Fast And Clean Fun Speedrail - Texas State Champion Fastest/Cleanest Espresso Martini


2023 Cointreau Margarita Challenge - USA Honorable Mention for Best Locally Sourced Margarita Spinoff

Timeline

Bartender

Morton's Steakhouse
08.2024 - Current

Lead Bartender/ Shift Supervisor

Morton's Grille
08.2022 - 08.2024

Lead Bartender

The Westin
07.2020 - 07.2022

Assistant General Manager

Amerigo's Grille
10.2017 - 06.2020

High School Diploma -

Oak Ridge Highschool

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Alex O'Steen