Alex Pantoja
Lubbock,TX
Summary
Consistently met and surpassed goals by providing exceptional quality work and innovative solutions. Enhanced customer satisfaction through proactive service and direct engagement. Contributed to team success by fostering a collaborative work environment.
Overview
2026
2026
years of professional experience
Work History
Customer Service Agent
VXI
2025 - Current
- Roadside assistance Agent
- Engaged with customers via phone to address emergency roadside assistance inquiries and resolve billing concerns.
- Managed high-pressure situations to ensure customer safety and satisfaction.
- Facilitated discussions regarding roadside charges while effectively deescalating customer concerns.
- Managed integration and adaptation to multiple systems and newly implemented procedures.
Sales Associate
Walmart
10.2022 - 2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges, and refunds in accordance with store policy
- Digital shopper
Cashier
Slim chickens
10.2021 - 10.2022
- Greeted customers entering store and responded promptly to customers’ needs
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions
Education
Highschool Diploma - undefined
Lubbock Cooper Highschool
Lubbock, TX05.2023
Skills
- Customer service
- Problem solving
- Teamwork and collaboration
- Time management
Timeline
Sales Associate
Walmart
10.2022 - 2025
Cashier
Slim chickens
10.2021 - 10.2022
Highschool Diploma - undefined
Lubbock Cooper Highschool
Customer Service Agent
VXI
2025 - Current