Alex Puente
El Paso,TX
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
2
2
years of professional experience
Work History
Server
Olive Garden
, Texas
08.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Assisted in training new servers.
Crew Member
McDonald's
El Paso, Texas
06.2022 - Current
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Resolved customer complaints in a professional manner.
- Wiped down tables and equipment, swept and refilled stock.
- Interacted pleasantly with guests to deliver quality customer service.
- Packed fast food products in approved containers, cups, and bags.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Education
Bachelor of Science - Mechanical Engineering
The University of Texas At El Paso
El Paso, TX06-2026
Associate of Science - Mechanical Engineering
El Paso Community College
El Paso, TX06-2024
Skills
- Food inspection
- Food Running
- Order Management
- Supply Restocking
- Guest Engagement
- Strong Work Ethic
- Menu knowledge
- Order Accuracy
- Point of Sale (POS) system operations
Timeline
Server
Olive Garden
08.2024 - Current
Crew Member
McDonald's
06.2022 - Current
Bachelor of Science - Mechanical Engineering
The University of Texas At El Paso
Associate of Science - Mechanical Engineering
El Paso Community College