Alex Rodriguez
Queens,NY
Summary
Dynamic Shift Leader with proven expertise at Playa Bowls in employee training and cash handling. Successfully enhanced customer satisfaction through exceptional service and effective problem-solving. Skilled in inventory management and safety compliance, fostering a cohesive team environment that drives performance and operational efficiency. Committed to maintaining high standards and achieving business goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Leader
Playa Bowls
Merrick, NY
02.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Shift Leader
Baked Nyc
New York
05.2018 - 06.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
- Facilitated team building activities, strengthening cohesion and productivity of team.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Implemented system for tracking employee performance, identifying areas for improvement.
Education
High School Diploma -
Queens Vocational And Technical Highschool
New York, NY06.2018
Skills
- Employee training
- Cash handling
- POS software
- Inventory management
- Safety compliance
- Customer service
- Team leadership
Certification
Food handler certificate
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Playa Bowls
02.2023 - Current
Shift Leader
Baked Nyc
05.2018 - 06.2019
High School Diploma -
Queens Vocational And Technical Highschool