Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALEX ROMO

Server
Keene,TX

Summary

A versatile customer service professional with expertise in hospitality, sales, and front-desk operations. Demonstrates a proven ability to deliver exceptional customer experiences through efficient order taking, proactive sales techniques, and polished reception duties in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Server

American Revelry
10.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Sales Assistant

John Houston Custom Homes
06.2024 - 12.2024
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Assisted in the creation of visually appealing model homes that effectively showcased features and design possibilities to potential buyers.
  • Collaborated with marketing team to create engaging social media content driving online engagement.
  • Established rapport with customers using active listening and interpersonal skills.
  • Showed potential buyers multiple inventory homes and educated them with knowledge of current incentives and rate promos.
  • Utilized CRM software to track client interactions, appointments and follow-up tasks effectively.

Lead Server

Rodizio Grill
04.2021 - 06.2022
  • Server transitioned bartender and manager
  • Trained multiple servers
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons
  • Input all servers tips and sales for the end of the night and managed deposits
  • Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.

Hostess and Server

Il Calabrese
11.2016 - 03.2020
  • Hostess transitioned into Server
  • Worked multiple large parties and banquets with up to 200 guests
  • Helped train numerous hostess and severs
  • Used teamwork with other servers to make sure guests had a top tier dining experience
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Demonstrated strong multitasking skills.

Front Desk Receptionist

Robert Morales Studio
01.2016 - 02.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Completed data entry and filing to keep records updated for easy retrieval.

Education

Education Degree -

Southlake Carroll Senior High School

Skills

  • Customer service excellence
  • Reliable team member
  • Time management
  • Strong written and verbal communication
  • Appointment scheduling and calendar management
  • Customer communication and problem-solving
  • Multitasking and prioritization
  • Upselling techniques
  • Proficiency in Microsoft Office and CRM software

Timeline

Sales Assistant

John Houston Custom Homes
06.2024 - 12.2024

Server

American Revelry
10.2023 - Current

Lead Server

Rodizio Grill
04.2021 - 06.2022

Hostess and Server

Il Calabrese
11.2016 - 03.2020

Front Desk Receptionist

Robert Morales Studio
01.2016 - 02.2017

Education Degree -

Southlake Carroll Senior High School

Similar Profiles

CREATE PROFILE
ALEX ROMOServer