Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Software
Timeline
Alex Rood

Alex Rood

Manager/Coach
Miami,FL
“Our deepest calling is to grow into our own authentic self-hood, whether or not it conforms to some image of who we ought to be. As we do so, we will not only find the joy that every human being seeks we will also find our path of authentic service in the world.”
Parker J. Palmer

Summary

Focused on the process and the journey of learning and developing into a great human being as a part of a great organization. Career capital has been developed in managing accounts, projects, training and customer success in a multitude of environments. Focused on cultivating skills as an excellent communicator, listener, and empathetic relationship-builder while working with customers and teammates toward their defined success.

Overview

3
3
Certifications
8
8
years of professional experience

Work History

National Account Manager

Royal Caribbean International
Miami, FL
10.2019 - Current
  • Collaborate with national account travel partners and internal team members on sales and marketing efforts that align business needs, team capabilities and sales goals.
  • Manage account relationships that drive over $500 million in cruise sales and trade distribution with annual marketing budgets of over $4 million.
  • Leverage analytics, travel partner trainings, and external trends to develop fluid strategy that maximizes sales, goal attainment, and product exposure to travel advisor and consumer communities.

Trade Automation Specialist

Royal Caribbean Group
Miami, FL
11.2018 - 10.2019
  • Create and conduct training programs, workshops, webinars and/or the appropriate training platform to educate travel advisors on automation with the objective to increase adoption/conversion for sales and service.
  • Work with travel partner leadership to determine automation and booking processes for agents, understanding skill needs at the travel agency and advisor level, and then develop/tailor automation training programs specific to the agent needs.

Customer Success Manager

Shortlist
San Francisco, CA
11.2017 - 11.2018
  • Partnered on implementation process with Shortlist strategic accounts and enterprise clients to determine business needs and present most effective way to incorporate Shortlist Platform capabilities.
  • Manage client process discovery and client internal team implementation trainings of Shortlist SaaS Platform to ensure internal adoption of new HR focused technology processes and communication.

Operations Lead

National Insurance and HR Consulting Group
Ft. Lauderdale, FL
03.2017 - 11.2017
  • Build and develop relationships with prospects, and clients to ensure implementation and adoption of systems of production and ensure that the application of services is fully aligned in sales and service.
  • Analysis, reporting, and presentation of current systems of production and application of services with constant review of whether those systems are effective and establishment of a strategy for change implementation if necessary.
  • Develop company strategy for Business Process Outsourcing of benefit, payroll and HR services through deep-dives into client processes that guided the requirements of how our team would best be able to take over.

Account Supervisor - Red Roof Inn

Publicis - SapientRazorfish
Coconut Grove, FL
06.2016 - 03.2017
  • Primary point of contact for Re-platform, Redesign, and implementation of RRI CMS and online experience for redroof.com.
  • Owned client account financial reporting and strategic opportunities, selling through $1.2 million in additional revenue during new site implementation.
  • Helped to develop key client partnerships, including seamlessly overseeing workflow, building strong relationships, learning clients' business and developing and delivering key presentations.

Sr. Associate Brand Lead

Publicis - Sapient Razorfish
Coconut Grove, FL
03.2015 - 06.2016
  • Managed new project implementation, internal resource allocation, site maintenance, and model year updates for Chrysler online experience in 2016.
  • Researched and Developed Requirements of a new offers management solution for McDonalds digital experience within its newly acquired AEM Platform in 2017.

Strategic Account Manager and Project Manager

MotionPoint Corporation
Coconut Creek, FL
04.2013 - 03.2015
  • Developed and partnered on strategic globalization initiatives with Fortune 500 and Global 1000 c-level executives to expand online international presence.
  • Oversaw both internal and client teams during the initial conversion and maintenance of client translated sites with the goal of achieving global growth of international website.

Education

Masters of Business Administration - Marketing Management and Finance

Nova Southeastern University - Huizenga School of Business & Entrepreneurship
Inducted into Sigma Beta Delta – National Business Honor Society, GPA: 3.94

Bachelor of Arts - Sociology, Business

University of Texas at Austin

Skills

Customer service/success

Self development

Account management

Reporting data and analytics

CRM implementation/management

Coaching

Team management/development

Leadership

HRIS/Payroll technologies

Project/Program management

Sales training/presentation

Solution selling

Business growth and retention

Business development and planning

Relationship building and management

Certification

International Coaching Federation - Professional Coaching Certificate

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Office Suite

Salesforce/CRM

Timeline

International Coaching Federation - Professional Coaching Certificate

04-2021
National Account Manager - Royal Caribbean International
10.2019 - Current
Trade Automation Specialist - Royal Caribbean Group
11.2018 - 10.2019

ACE Certified Personal Fitness Instructor

02-2018
Customer Success Manager - Shortlist
11.2017 - 11.2018

2-15 Florida Life, Health, and Annuities License

03-2017
Operations Lead - National Insurance and HR Consulting Group
03.2017 - 11.2017
Account Supervisor - Red Roof Inn - Publicis - SapientRazorfish
06.2016 - 03.2017
Sr. Associate Brand Lead - Publicis - Sapient Razorfish
03.2015 - 06.2016
Strategic Account Manager and Project Manager - MotionPoint Corporation
04.2013 - 03.2015
University of Texas at Austin - Bachelor of Arts, Sociology, Business
Nova Southeastern University - Huizenga School of Business & Entrepreneurship - Masters of Business Administration, Marketing Management and Finance

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Alex RoodManager/Coach