Alex Roques-Suarez
Roaring River,NC
Summary
Customer Service Professional with a strong focus on achieving results and team collaboration. Skilled in resolving customer issues, managing communications, and adapting to changing needs. Known for reliability, excellent interpersonal skills, and the ability to foster positive relationships, and prepared to make a significant impact in customer service operations.
Overview
5
5
years of professional experience
Work History
Server Manager
Margaritas
04.2023 - 10.2025
- Trained and mentored staff on best practices for food safety and customer interaction.
- Developed schedules that optimized labor costs while maintaining service levels during peak hours.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Customized server solutions to meet specific project requirements, improving project outcomes and client satisfaction.
Team Member
Chick Fil A
04.2021 - 05.2023
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Handled cash transactions accurately, ensuring accountability at register stations.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
High School Diploma -
05-2024
Associate of Arts - Accounting And Finance
05-2026
Skills
- Bilingual
- Sales
- Making connections
- Friendliness & Personability
- Written & Verbal communication skills
- Conflict Resolution
- Multitasking in Fast-paced Settings
- Team Collaboration
- Customer Service Excellence
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server Manager - Margaritas
04.2023 - 10.2025
Team Member - Chick Fil A
04.2021 - 05.2023
EAST WILKES HIGH SCHOOL - High School Diploma,
WILKES COMMUNITY COLLEGE - Associate of Arts, Accounting And Finance