Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Marisol Lopez-Herrera

North Charleston,SC

Summary

Dynamic Server Manager with proven expertise in operating system management and exceptional team training skills. Elevated customer service standards at Ciudad Bonita, leading to consistently met sales targets. Skilled in POS terminal operation and bilingual communication, adept at fostering guest loyalty and enhancing team performance. Achieved seamless server integration across platforms, showcasing strong problem-solving abilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server Manager

Ciudad Bonita
08.2024 - Current
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Motivated staff to perform at peak efficiency and quality.

Server

La Hacienda Resolute Way
05.2022 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

Associate of Science - Associate in Science

Trident Technical College
Charleston, SC
05-2026

High School Diploma -

Fort Dorchester High School
8500 Patriot Blvd, North Charleston
05-2024

Skills

  • Operating system management

  • Team Training

  • Backup management

  • Crew coordination

  • Customer service

  • Bilingual

  • Organization

  • Problem-solving

  • POS terminal operation

Certification

  • CareerSafe
  • SC Driver's License
  • OSHA Certified
  • Architecture Design Career School
  • ServSafe Food Handler's Certification

Languages

Spanish
Native or Bilingual
English
Full Professional

Interests

  • Volunteering
  • Digital Art and Animation
  • Reading
  • Painting
  • organizing
  • Interior Design
  • Fashion
  • Train Travel
  • Road Trips

Timeline

Server Manager

Ciudad Bonita
08.2024 - Current

Server

La Hacienda Resolute Way
05.2022 - 07.2024

Associate of Science - Associate in Science

Trident Technical College

High School Diploma -

Fort Dorchester High School

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Marisol Lopez-Herrera