Alex Ryans
Frederick,MD
Summary
Outgoing and hardworking professional accustomed to working with people to address needs, maintain an individualized plan. Ability to function with a group and bring leadership but still able to prosper individually. Bringing related experience and focusing in results.
Overview
4
4
years of professional experience
Work History
Caretaker
CLCA
Potomac, MD
12.2022 - Current
- Ensured a high standard of care and safety by following protocols and maintaining a clean, organized environment
- Provided one on one support to children with autism, creating a safe, structured, and nurturing environment.
- Developed individualized care plans in collaboration with parents, therapists, and teachers to address the unique needs of each child.
- Implemented behavioral interventions and communication strategies, utilizing techniques such as Applied Behavior Analysis to promote positive behaviors and social skills.
- Assisted with daily living activities, including grooming, feeding, dressing, and toileting, ensuring comfort and independence.
- Trained in the use of communication devices and assistive technologies to enhance verbal and non verbal communication for non speaking children.
- Promoted self advocacy and independence by encouraging decision-making and reinforcing positive self expression.
Customer Service Representative
ESCO Services
Germantown, MD
02.2024 - 01.2025
- Responded to customer inquiries via phone, email, and chat, providing timely and accurate information about cleaning services, pricing, and availability.
- Addressed customer complaints and concerns, resolving issues with professionalism and empathy, leading to improved customer satisfaction and retention.
- Managed customer accounts, ensuring all service details, billing information, and special requests were accurately recorded and updated in the system.
- Maintained a high level of product knowledge about cleaning solutions and equipment, enabling the ability to suggest eco-friendly and safe options for clients
- Collaborated with cleaning staff to ensure that client preferences and special requests were met during each service encounter.
- Assisted in training new customer service representatives, providing guidance on company policies, handling customer interactions, and using customer management software.
- Offered flexible scheduling options for customers, accommodating specific time frames and urgent cleaning requests while maintaining operational efficiency.
Education
High School Diploma - undefined
Winston Churchill High School
Potomac, MD06.2024
Skills
- Customer service
- Great communication
- Reliability
- Punctual
- Conflict resolution
- Teamwork & collaborations
- Problem solving & adaptability
Languages
Spanish: Limited
Interests
love to stay active and play sports, sneaker head into shoes, into fashion and clothes
Timeline
Customer Service Representative
ESCO Services
02.2024 - 01.2025
Caretaker
CLCA
12.2022 - Current
High School Diploma - undefined
Winston Churchill High School