ALEJANDRO A SANCHEZ
Lewisville
Summary
Dependable worker with knowledge of customer service, and records management. Highly organized and selfmotivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Hardworking professional with experience in office operations and administrative support. Innovative IT Technician confident in handling wide-ranging hardware and software problems. Restores optimal performance in new and aging systems with thorough approach. Accomplished with desktops, laptops and mobile devices.
Overview
9
9
years of professional experience
Work History
Administrator
Charles Schwab
04.2023 - 04.2024
- Research, resolve and follow-up on applicable transfers, cash movements, document restrictions on accounts and release restrictions when issues are resolved
- Contact contra firms as needed to status submitted transfers or to make general inquiries as to contra firm procedures or contact/delivery information
- Collaborate with other IT teams to implement new technologies and systems
- Analyze all paperwork received, document and notify clients of pending issues, work closely with clients for resolution, and accurately process accounts, as they are resolved
CUSTOMER SERVICE
Fullrich Industres
04.2015 - 04.2022
- Utilized multiple software programs to manage data entry functions
- Maintain inventory of hardware and software assets and order new equipment as needed
- Developed and maintained reports and spreadsheets to track data entry progress
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Install and configure software applications and updates
- Analyzed data to identify errors and trends and recommended process improvements
Education
ASSOCIATE OF SCIENCE - INFORMATION TECHNOLOGY SYSTEM
Brookhaven College
Dallas, TX01.2021
Skills
- Computer Hardware knowledge
- Office
- Email Communication Managing
- Databases
- Computer software knowledge
- Problem solving
- Customer service
- Account management
- Collaboration skills
Accomplishments
- Visualize data with Python Certification
- Technical support fundamentals Certification
- Currently studying for the compTIA A+ certification
Middle Initial
A S
Timeline
Administrator
Charles Schwab
04.2023 - 04.2024
CUSTOMER SERVICE
Fullrich Industres
04.2015 - 04.2022
ASSOCIATE OF SCIENCE - INFORMATION TECHNOLOGY SYSTEM
Brookhaven College
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