Alex Santos
Lakeland,FL
Summary
Personable and dedicated manager with extensive experience in the food industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with associates and customers. Motivated to maintain customer satisfaction and contribute to company success. Enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assitant Meat Manager
Publix Super Markets Inc
Lakleland , FL
11.2010 - Current
- Assists in the supervision of staff and provides guidance to ensure that all safety, sanitation, quality control, and customer service standards are met.
- Orders meat products from suppliers, ensuring that product specifications are met.
- Maintains inventory levels to meet customer demand while controlling costs.
- Trains new employees on job duties, safety protocols, and customer service practices.
- Reviews daily production schedules with staff members to ensure timely completion of tasks.
General Manager
Wendy's
Saint Cloud , FL
05.2006 - 06.2010
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
Skills
- Cost Control
- Workplace Safety
- Sanitation Procedures
- Product Rotation
- Ordering Supplies
- Temperature Monitoring
- Employee Scheduling
Certification
- ServSafe certified
- CPR certified
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Assitant Meat Manager
Publix Super Markets Inc
11.2010 - Current
General Manager
Wendy's
05.2006 - 06.2010