Alex Sims
Barnesville,GA
Summary
Experienced bookkeeper and customer service manager. Worked in customer service for over 4 years. Great time management. Great problem solver. Main focus is to make the customer happy. Great personality with a drive in customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bookkeeper
Ingles Markets Inc
Barnesville, GA
09.2020 - Current
- Maintained and processed deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Reconciled and corrected issues with financial records.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Customer Service Manager
Ingles Markets Inc
Barnesville, GA
09.2020 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Oversee bookkeepers and make sure all money is handled properly.
Education
High School Diploma -
Lamar County High School
Barnesville, GA05.2023
Skills
- Problem solving
- Works well with others
- Great customer service
- Manages staff of about 15 at once
- Accounting experience
Certification
CPR certified
Timeline
Bookkeeper
Ingles Markets Inc
09.2020 - Current
Customer Service Manager
Ingles Markets Inc
09.2020 - Current
High School Diploma -
Lamar County High School