Alex Smith
Fort Myers,FL
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
8
8
years of professional experience
Work History
Sales and Service Specialist
Bridgestone Retail Operations LLC.
01.2021 - 12.2023
- Determined customer needs by asking relevant questions and listening actively to responses.
- Gave accurate quotes on needed repair work, fully educating customers on possible options and plans of action.
- Carried out day-day-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked flexible hours; night, weekend, and holiday shifts.
Houseman
Sanibel Island Beach Resort
12.2020 - 11.2021
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Followed instructions, both orally and written from Chief Engineer regarding daily job tasks and duties.
- Assisted guests by providing detailed information and resolving complaints.
Golf Cart Mechanic
Palmetto Kustom Karts
10.2018 - 08.2019
- Repaired, electrical and other systems for golf carts.
- Replaced electric and gas engines with refurbished working units
- Delivered parts to customers
Automotive Technician
CS Motorsports European Car Repair Shop
05.2016 - 09.2016
- Basic car maintenance - oil changes, coolant flushes, filter replacements
- Clutch replacements focusing on Porsche
- Brake jobs, wheel bearing replacement
- Changed, rotated and balanced tires
- Maintained cleanliness, safety and efficiency of garage
Education
Automotive Maintenance Technician - Automotive Technology
Waukesha County Technical College
Pewaukee, WI2018
High School Diploma - undefined
Kettle Moraine Lutheran High School
Jackson, WI2015
Skills
- Automotive Technician Degree
- Mechanical Aptitude
- Equipment Troubleshooting
- Maintenance and Repair Orders
- Pool and Pond Maintenance
- Reliability and punctuality
- Guest Request Response
- Complaint Handling
Timeline
Sales and Service Specialist
Bridgestone Retail Operations LLC.
01.2021 - 12.2023
Houseman
Sanibel Island Beach Resort
12.2020 - 11.2021
Golf Cart Mechanic
Palmetto Kustom Karts
10.2018 - 08.2019
Automotive Technician
CS Motorsports European Car Repair Shop
05.2016 - 09.2016
Automotive Maintenance Technician - Automotive Technology
Waukesha County Technical College
High School Diploma - undefined
Kettle Moraine Lutheran High School