Alex Smith
Shawnee
Summary
Accomplished operations professional with a track record of mentoring future leaders and enhancing operational efficiency. Committed to driving guest experience and financial performance through effective leadership and innovative strategies.
Overview
7
7
years of professional experience
Work History
Director of Operations
TopGolf
03.2023 - Current
- Transformed a mid level to low level performing venue into a top location nationally moving the overall venue score ranking by 50+ positions.
- Analyzed and streamlined operational processes to enhance efficiency and reduce costs across multiple departments increasing Cash EBITDA by 200bps YOY
- Lead a team of 21 salaried and 15 hourly managers through a cultural change that focused on guest experience, operational excellence and financial performance.
- Completed a full venue renovation in June of 2024 that resulted in an improved guest and associate experience.
- Trained and mentored two Director of Operations in the last year and served as our regional financial expert.
Operations Manager
Topgolf
06.2021 - 03.2023
- Hired and trained an almost entirely external management team to open the Holtsville, NY venue.
- Opening results came in far above expectations beating the opening plan for revenue by 35% in the first three months.
- Developed and implemented processes to align the brand with labor laws unique to NY.
- Trained and mentored three Operations managers with two of them now holding Director of Operations roles within the brand.
Department Head
Topgolf
10.2019 - 06.2021
- Trained an almost entirely external management team on processes and systems.
- Adapted the business through Covid to provide an great guest experience and remain profitable in a tough environment.
- Took on additional responsibilities involving financial acumen and HR related issues which prepared me for the Operations Manager position.
Education
Bachelor of Science - Business
Kansas State University
Manhattan, KS05-2016
Skills
- Business Acumen
- P&L Management
- Contract Negotiation
- Capital Spending
- Strategic planning and execution
- Operational Efficiency
- Leadership training
- Risk mitigation
- Team leadership
- Teamwork and collaboration
Timeline
Director of Operations
TopGolf
03.2023 - Current
Operations Manager
Topgolf
06.2021 - 03.2023
Department Head
Topgolf
10.2019 - 06.2021
Bachelor of Science - Business
Kansas State University