Summary
Results-driven operations leader with expertise in P&L management and leadership development. Enhances team performance through strategic training initiatives and optimizes workflows to foster a positive work environment. Leverages strong business acumen and digital systems knowledge to drive operational success.
Overview
17
17
years of professional experience
Work History
Director Of Operations
Topgolf
Charleston, South Carolina
03.2023 - Current
- Directed operations for venue generating $17 million annually, managing 300 employees and 15 managers.
- Implemented strategic initiatives that increased revenue growth and improved operational outcomes.
- Demonstrated strong business acumen through P&L accountability, contributing to overall financial health.
- Managed employee development programs that enhanced staff engagement and increased productivity.
- Won Directors Cup for the best financial and people metrics in the brand,
Director of Operations
Topgolf
El Segundo, California
10.2021 - 03.2023
- Directed operations for flagship new venue generating $45 million annually with 600 employees and 23 managers.
- Demonstrated strong business acumen with P&L accountability.
- Streamlined workflows through targeted process improvements and efficient resource allocation.
- Managed staff training programs, improving team performance and customer service skills.
- Developed managers for promotion opportunities to support brand growth.
- Spearheaded unique golf course integration with Topgolf, merging entertainment with sport.
- Hosted high-profile guests and productions, enhancing brand visibility.
- Fostered positive work environment through effective communication and team-building initiatives.
Director Of Operations
Topgolf
Albuquerque, New Mexico
11.2019 - 10.2021
- Directed operations for new venue generating $17 million annually, managing 300 employees and 15 managers.
- Exercised P&L accountability to drive financial performance.
- Implemented operational strategies, streamlining processes across multiple locations for improved service delivery.
- Oversaw daily operations, enhancing customer satisfaction through efficient workflows.
- Developed staff training programs to improve team performance and service delivery.
- Won Directors Cup for the best financial and guest metrics in the brand.
Operations Manager
Topgolf
Minneapolis, Minnesota
07.2018 - 10.2019
- Directed operations for venue generating $28 million annually with 500 employees and 20 managers.
- Exercised P&L accountability and financial oversight to drive informed business decisions.
- Managed daily operations across diverse teams to enhance overall efficiency.
- Managed stock levels and minimized waste through strategic inventory practices.
- Developed operational policies that streamlined workflows and enhanced team collaboration.
General Manager
Tavern&Bowl
Glendale, AZ
12.2015 - 12.2017
- Demonstrated strong business acumen with profit and loss accountability.
- Directed marketing initiatives that increased brand visibility and attracted new clients.
- Implemented targeted outreach strategies that contributed to sales growth.
- Developed community relationships to enhance brand presence and increase sales.
- Managed hiring and scheduling to enhance workforce efficiency and ensure adequate coverage.
- Supervised daily operations, ensuring seamless service delivery.
- Oversaw facility management, maintaining top-tier service standards.
- Cultivated vendor partnerships for efficient inventory management.
General Manager of Operations
Slater’s 5050
Huntington Beach, CA
12.2013 - 12.2015
- Managed daily operations to ensure efficient restaurant functions and uphold high service standards.
- Executed cost control strategies for profitability through diligent P&L oversight.
- Demonstrated strong business acumen through effective P&L accountability.
- Optimized staff scheduling for improved labor management and service efficiency.
- Coordinated inventory management to optimize stock levels and minimize waste.
- Oversaw guest relations to enhance customer satisfaction and loyalty.
- Led recruitment efforts as hiring manager, attracting and retaining top talent.
- Implemented facility management initiatives to maintain cleanliness and safety standards.
Regional General Manager
Buffalo Wild Wings
San Diego, CA
12.2010 - 12.2013
- Demonstrated strong business acumen with P&L accountability.
- Directed daily operations at multiple restaurant locations, achieving consistent service quality across all sites.
- Managed staffing, training, and development of team members.
- Implemented targeted marketing strategies that significantly enhanced brand visibility in local markets.
- Conducted performance evaluations to improve team effectiveness.
- Ensured compliance with health and safety regulations consistently.
- Coordinated inventory management and supply chain processes to optimize resource allocation and reduce waste.
General Manager
BJ'S Restaurant
Las Vegas, NV
12.2008 - 12.2011
- Demonstrated strong business acumen with P&L accountability.
- Developed and implemented operational policies for improved efficiency.
- Oversaw daily operations to enhance service delivery and optimize team performance.
- Managed staff recruitment, training, and scheduling to ensure adequate coverage and team readiness.
- Enhanced customer experience through staff training and service standards.
- Coordinated inventory management to sustain stock levels and minimize waste.
Education
Some College (No Degree) - Hospitality Management
- Student Athlete Dean List 1996, 1998
- GPA: 3.8, 3.9
Skills
- Inventory management
- Operational efficiency
- POS systems expertise
- Data analysis
- Excel proficiency
- Scheduling software
- Leadership development
- Business acumen
- Presentation skills
- Emotional intelligence
Accomplishments
Topgolf Directors Cup Award Winner 2024
Affiliations
Volunteer, Sports, Kids, Golf, Beach
Timeline
Director Of Operations - Topgolf
03.2023 - Current
Director of Operations - Topgolf
10.2021 - 03.2023
Director Of Operations - Topgolf
11.2019 - 10.2021
Operations Manager - Topgolf
07.2018 - 10.2019
General Manager - Tavern&Bowl
12.2015 - 12.2017
General Manager of Operations - Slater’s 5050
12.2013 - 12.2015
Regional General Manager - Buffalo Wild Wings
12.2010 - 12.2013
General Manager - BJ'S Restaurant
12.2008 - 12.2011
University of Nevada-Las Vegas - Some College (No Degree), Hospitality Management