Alex Tesfamichael
Troutdale,OR
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and team leadership. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and store leads.
Overview
5
5
years of professional experience
Work History
Store Manager
Sasquatch Adventures LLC
Troutdale, Oregon
05.2026 - Current
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Oversaw inventory management and stock replenishment, reducing stockouts and minimizing loss.
- Trained and supervised staff, enhancing customer service skills and performance.
- Implemented staff schedules based on peak shopping times, enhancing service during busy periods.
- Coordinated marketing efforts that boosted store visibility and engaged customers effectively.
- Resolved customer issues promptly to maintain high satisfaction levels.
- Conducted regular performance evaluations, providing constructive feedback to improve employee outcomes.
Assistant Store Manager
Eddie Bauer
Troutdale, OR
08.2024 - 04.2026
- Coordinated with store manager to oversee store operations, including inventory management, staff scheduling, and resolution of customer service issues
- Managed daily retail operations with store manager, focusing on visual merchandising, inventory forecasting, and sales reporting
- Lead a team of eight sales associates, define workflows, provide coaching to improve sales performance, and build a high-performance work culture, [resulting in a top five district ranking for sales volume
- Drove training initiatives to enhance team product knowledge and sales techniques, boosting overall sales effectiveness
Assistant Store Manager
Columbia sportswear
Troutdale, OR
02.2024 - 06.2024
- Delivered training on telecommunication products and consultative selling techniques to improve sales performance.
- Motivated team through effective communication, fostering collaboration and driving sales initiatives.
- Trained new team members in customer service standards and product knowledge to enhance customer interactions.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Interfaced with customers daily to resolve order issues and enhance experience.
- Supported store manager by screening applicants, conducting interviews, and coordinating onboarding.
- Conducted regular audits to maintain compliance with company policies.
Assistant store manager
Cotopaxi
Portland, OR
09.2023 - 04.2024
- Coordinated with store manager to conduct performance evaluations, execute training initiatives, and develop incentives that enhanced employee engagement
- Deliver training to team members on telecommunication products, customer service best practices, and consultative selling
- Supported team members during sales process by answering questions on rates, discounts, and phone plans to improve customer satisfaction
- Monitored health and safety regulations to ensure workplace compliance
- Organized annual holiday party to recognize and appreciate employee contributions
Sales supervisor
Eddie Bauer
Troutdale. OR, OR
08.2022 - 09.2023
- Developed and implemented sales strategies and training programs that enhanced team productivity by 15%
- Conducted performance evaluations and provided coaching to sales team members, fostering a culture of continuous improvement
- Resolved customer complaints and issues promptly and professionally, ensuring high customer satisfaction levels
- Trained staff on POS transactions, returns, and exchange procedures.
- Assisted with inventory counts, stock replenishment, and shipment processing.
Associate safety officer
Legacy Health
Portland, OR
01.2022 - 08.2022
- Collaborated with cross-functional teams to implement safety protocols and emergency response plans
- Conducted safety inspections on visitors to identify hazards and ensure compliance with regulations
- Maintained a secure environment for staff and patients through a thorough screening and searching processes
- Reported any suspicious activities to the Officer II staff so they can handle it accordingly
Education
Highschool Diploma -
Reynolds Highschool
Troutdale, OR06-2021
Skills
- Store Management
- Inventory management
- Retail operations
- Visual merchandising
- Staff scheduling
- Loss prevention
- Training and development
- Team Management
- Leadership
- Customer service
- Conflict resolution
- Effective communication
- Customer relationship management
- Time management
- Knowledgable of Products
Timeline
Store Manager
Sasquatch Adventures LLC
05.2026 - Current
Assistant Store Manager
Eddie Bauer
08.2024 - 04.2026
Assistant Store Manager
Columbia sportswear
02.2024 - 06.2024
Assistant store manager
Cotopaxi
09.2023 - 04.2024
Sales supervisor
Eddie Bauer
08.2022 - 09.2023
Associate safety officer
Legacy Health
01.2022 - 08.2022
Highschool Diploma -
Reynolds Highschool