Alex Thieschafer
Holdingford,MN
Summary
Operations professional with a deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering a collaborative work environment. Skilled in performance monitoring.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
Dayton Freight Lines
Saint Cloud, MN
07.2023 - Current
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored new employees on best practices and operational procedures.
- Implemented process improvements that enhanced productivity and reduced operational costs.
- Coordinated scheduling and dispatching of freight to optimize delivery routes and timelines.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
Quality Control
Fulfillment Distribution Center
St. Cloud, MN
06.2020 - 05.2023
- Developed and implemented inspection processes to define criteria and quality control measures.
- Repaired faults, reassembled products, and completed additional tests.
- Communicated with production team members about quality issues.
- Weighed products prior to shipment to confirm accuracy.
- Trained other workers in inspection and testing procedures.
- Collaborated with production staff to establish and meet quality standards
- Examined products for imperfections and defects.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Followed standard operating procedures for inspections and tests.
- Assisted Coordinators with training and covering other positions throughout the department.
- Pointed other workers to the correct area in which they needed to work.
- Helped solve issues with the department with other workers.
- Located and investigated production concerns and helped management implement corrective actions.
Cashier
Lange Oil
Upsala, MN
05.2017 - 06.2019
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Assisted customers with returns, refunds and resolving transaction issues.
- Checked personal identifications during alcohol and tobacco sales.
- Stocked, tagged and displayed merchandise as required.
- Welcomed customers and helped determine their needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Addressed customer needs and made product recommendations to increase sales.
- Worked with floor team and managers to meet wide range of customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Health Services Administration -
Minnesota State University - Moorhead
Moorhead, MN05.2023
High School Diploma -
Upsala Secondary
Upsala, MN05.2019
Skills
- Workforce Improvements
- Staff supervision
- Problem Solving
- Performance monitoring
- Computer work/Navigating
- Task delegation
- Collaboration
- Active Learning
- Mentorship and Training
- Reporting and Analysis
- Total Quality Management
- Visual Inspection
- Safety Procedures
- Quality Control
- Incident reporting
- Customer relationship development
Timeline
Operations Supervisor
Dayton Freight Lines
07.2023 - Current
Quality Control
Fulfillment Distribution Center
06.2020 - 05.2023
Cashier
Lange Oil
05.2017 - 06.2019
Bachelor of Health Services Administration -
Minnesota State University - Moorhead
High School Diploma -
Upsala Secondary