Alex Tseng
Santa Barbara,California
Summary
Operations management professional with hands-on experience supervising warehouse and delivery operations at UPS in a fast-paced package center environment. Proven background in staffing coordination, team leadership, safety enforcement, and daily operational execution. Additionally owned and operated a high-volume Amazon FBA e-commerce business, managing inventory sourcing, fulfillment preparation, quality auditing, and customer satisfaction, with strong problem-solving and communication skills to manage competing priorities and maintain operational standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Management Specialist (Package Center Supervisor)
UPS
Santa Barbara, California
06.2023 - Current
- Supervised and developed drivers while maintaining high standards for safety, productivity, customer service, and operational accuracy
- Set and maintained high standards for account productivity, accuracy, customer service, organization, communication, cooperation, and safety
- Provided innovative and effective leadership
- Cultivated a functional working relationship with all levels of personnel throughout the organization
- Led staffing operations as Helper and SSD Coordinator, managing scheduling, onboarding, communication, and real-time issue resolution
- Strengthened operational quality by assisting in the reduction of misloads and no-scan incidents through process oversight and compliance support
- Streamlined operational workflows to enhance efficiency and reduce delays in package processing.
E-commerce Business Owner
Amazon FBA
09.2020 - 12.2023
- Operated a self-owned Amazon FBA e-commerce business managing sourcing, inventory, fulfillment preparation, and customer satisfaction
- Sourced and managed 100+ SKUs through retail arbitrage and wholesale purchasing
- Audited inventory prior to shipment and upon receipt, verifying SKU accuracy, quantities, weights, labeling, and packaging standards
- Coordinated with prep centers and wholesale partners to support inventory scaling and operational efficiency
- Conducted quality control checks to reduce fulfillment errors and protect seller performance metrics
- Scaled the business independently to over $200,000 in total revenue through disciplined operational management
Education
Bachelor of Arts - Sociology
University of California, Santa Barbara
Skills
- Operations Management
- Team Leadership & Supervision
- Process Improvement
- Quality Control & Auditing
- Workload Prioritization
- Workforce Staffing & Scheduling
- Inventory Management
- Operational Reporting
- Microsoft Excel
- Cross-Functional Communication
- Time Management
- Problem Solving
Certification
- Six Sigma Green Belt, The Council for Six Sigma Certification (CSSC)
Timeline
Operations Management Specialist (Package Center Supervisor)
UPS
06.2023 - Current
E-commerce Business Owner
Amazon FBA
09.2020 - 12.2023
Bachelor of Arts - Sociology
University of California, Santa Barbara