Alex Tsitsikronis

Alacrity Solutions

09.2021 - 10.2024

5 separate state Cat Adjuster deployments for State Farm.
Claim handling for Wind and hail, flood, freeze, and tornados.
States worked- Florida, New Orleans, South Dakota, Kentucky, and Colorado.
Experience handling large loss, farm and ranch, commercial and home residential claims.
Exercised proper judgment and decision making to analyze over 40 claims per week.
Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
Continuously improved industry knowledge through ongoing professional development opportunities, staying current on trends and changes within the insurance field.
Prepared reports of findings of investigations.
Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.