Alex Vander Heiden
Victorias
Appleton,WI
1
Language
3
years of professional experience
Proactive floor manager with experience in training and supervising teams; Known for trustworthiness and the ability to work under pressure, contributing to improved customer satisfaction and operational efficiency.
Work History
Server
5 Months- Provided exceptional customer service by anticipating guest needs and responding promptly to inquiries.
- Coordinated food and beverage orders efficiently, ensuring timely delivery and accuracy.
- Maintained cleanliness and organization of dining areas, enhancing overall guest experience.
- Assisted in training new team members on menu knowledge and service standards.
Cashier
2 Years- Maintained an accurate cash drawer, ensuring proper handling of cash and credit transactions.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Provided exceptional customer service, with multiple compliments daily.
- Maintained a high speed of 30 IPM
Floor Manager/Customer Service Representative
7 Months- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Trained new employees on customer service standards and operational protocols.
- Fairly managed fellow employees and resolved issues among them without bias.
- Resolved customer inquiries and complaints, enhancing the overall shopping experience.
- Properly closed the store by securing money from registers, checking inventory, and closing down the service desk.
Education
BBA - Actuarial Science
- 3.9 unweighted GPA
- Passed 11 AP exams
- AP Scholar award
- Leadership Committee
- Captain on high school football team
- Member of National Honor Society
- Senior member of my School's Link Crew
Skills
Customer service excellence
Professional appearance
Team collaboration
Team management
Effective under pressure
Trustworthy
Strong work ethic
Languages
Spanish
Professional Working
Timeline
Server
Victorias
04.2026 - CurrentRead More
Cashier
Woodman's Food Market
08.2024 - 08.2026Read More
Floor Manager/Customer Service Representative
Pick N Save
02.2024 - 09.2024Read More
University of Wisconsin, Madison
BBA from Actuarial Science
Read More