Alexander Van Dyke
Orem,UT
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Was the number one account manager at previous job working to help retain customers and solve problems. This helped to enhance experience for the customer.
Took a few accounting classes in college as well as management classes to help round-out education and experience.
Above all am very talented and greatly enjoy solving problems and adapting to any work environment and situation. Love to challenge myself and overcome problems that others would rather avoid.
Overview
5
5
years of professional experience
Work History
Reconciliation Team Lead
ERC Specialists
12.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Customer Service Team Leader
Global Payments
07.2021 - 12.2022
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Handled technical support issues with customers to help streamline their experience with the business product.
- Handled day-to-day customer contact via phones, faxes, and emails.
Account Manager
Alder
05.2019 - 07.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Education
Bachelor of Science - Aviation And Aviation Managment
Utah Valley University
Orem, UT07.2023
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Microsoft Office mastery
- Reconciliation
- Accounting skills
- Company process evaluation
- Problem-Solving
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets and employee metric tracking spreadsheets.
- Achieved Top rep ranking in the first four months of working as an account manager helping to retain customers.
Hobbies
I am always reading up on new technology and spend a lot of my time reading up on computers. I have built multiple computers and am very competent when troubleshooting issues that can happen when using a personal computer. I also love to read and improve my skills. I also spend a lot of time in excel learning how to compile data and filter to find the values and amounts that are important.
Timeline
Reconciliation Team Lead
ERC Specialists
12.2022 - Current
Customer Service Team Leader
Global Payments
07.2021 - 12.2022
Account Manager
Alder
05.2019 - 07.2021
Bachelor of Science - Aviation And Aviation Managment
Utah Valley University
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