Alex Villagomez
Chicago,IL
Summary
Dynamic and results-driven professional with extensive experience at Advance Auto Parts, adept in customer service and problem-solving. Excelled in enhancing customer satisfaction and streamlining processes, significantly improving renewal rates. Skilled in bilingual communication and data entry, demonstrating exceptional teamwork and a goal-oriented approach.
Experienced with customer service, sales, and inventory management. Utilizes effective communication and problem-solving skills to enhance customer satisfaction and drive sales. Track record of maintaining organized displays and managing stock levels efficiently.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Store Sales Associate/Administrative Assistant/Driver
Advance Auto Parts
06.2024 - Current
- Maintained a clean and organized store environment to enhance customer experience.
- Conducted daily store opening/closing procedures, ensuring proper security measures were followed for a safe store environment.
- Provided support during peak shopping periods by monitoring fitting rooms, restocking shelves, or assisting at the register as needed.
- Managed customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
- Participated in regular inventory counts, helping maintain accurate stock levels and prevent loss of merchandise.
- Assisted customers in finding the perfect product for their needs, resulting in higher satisfaction rates.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Membership Representative/Front Desk Receptionist
XSport Fitness
05.2022 - 12.2024
- Streamlined the membership renewal process, resulting in higher renewal rates and reduced administrative workload.
- Analyzed available data on member demographics to create targeted messaging relevant to each segment of our audience.
- Provided exceptional customer service by promptly addressing inquiries, resolving concerns, and offering tailored solutions to meet member needs.
- Spearheaded initiatives aimed at increasing diversity within the organization''s membership base.
- Worked closely with the marketing team to align messaging, branding, and collateral materials for a cohesive representation of the organization''s value proposition.
Education
High School Diploma -
Mather High School
5835 N Lincoln Park05-2023
Skills
- Goal oriented
- Store maintenance
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Friendly and outgoing
- Phone etiquette
- Flexible schedule
- Shelf stocking
- Verbal and written communication
- Data entry
- Truck unloading
- Policy and procedure adherence
- Bilingual English/Spanish
Languages
Spanish
Native or Bilingual
Timeline
Store Sales Associate/Administrative Assistant/Driver
Advance Auto Parts
06.2024 - Current
Membership Representative/Front Desk Receptionist
XSport Fitness
05.2022 - 12.2024
High School Diploma -
Mather High School
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