Alex Vrchota
Parker,CO
Summary
Hardworking and passionate Customer service professional, Manager and Trainer with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Committed to providing high-quality service and developing customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolution. 5+ years working in customer service, sales and hospitality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manger/Trainer/Stylist
Blo
Centennial, CO
04.2022 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Scheduling employees and appointments
- Product inventory
- Cash handling
- Hairstyling
Hair Stylist
Drybar
Lone Tree, CO
01.2020 - 08.2022
- Customer service
- Meeting clients and providing successful hair consultations for shampoo, blowout and style
- Keeping updated on current trends to increase professional value and meet client needs
- Recommend/sell treatments, add ons and styling products to clients to meet their needs.
Teachers Assistant
Espree Child Learning Center
Highlands Ranch, CO
01.2017 - 09.2021
- Assisted teachers with instruction and provided support for student needs
- Monitored students and enforced rules
- Coordinated/organized various events and activities for students
- Prepared bulletin boards, classroom materials and individual student portfolios
- Supervised children and participated in activities
- Photography, arts and crafts.
Server
Texas Roadhouse
Littleton, CO
05.2018 - 05.2021
- Greeted customers, answered questions, recommended specials, drinks and desserts to increase sales
- Operated POS terminals
- Input orders, split bills and calculate totals
- Satisfied customers by topping off drinks, anticipating condiments, napkins and other needs
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Hair Stylist/Suite Owner
Salon At The Village
Highlands Ranch, CO
01.2019 - 09.2020
- Styled and designed traditional and contemporary hairstyles for men and women
- Selling and recommending products, tools and services to clients
- Selected hair colors, products and services based on clients preference
- Product Inventory and client records
- Scheduling appointments
- Follow ups and client check ins
- Sanitized tools to reduce risk of infection
- Tax records and deductions
- Booth rent.
Education
Cosmetology License -
Paul Mitchell The School
Lakewood, CO05.2019
High School Diploma -
Thunder Ridge High School
Highlands Ranch, CO05.2018
Skills
- Customer Service
- Sales
- Hospitality
- Organization
- Communication
- Teamwork
- Problem Solving
- Creativity
- Punctual
- Positive attitude
- Friendly
- Listening
Certification
- License by the State Board of Cosmetology
- Di Biase Hair Extension Certified
- Dulce Lash Extension Certified
- E Tips Certified
Timeline
Manger/Trainer/Stylist
Blo
04.2022 - Current
Hair Stylist
Drybar
01.2020 - 08.2022
Hair Stylist/Suite Owner
Salon At The Village
01.2019 - 09.2020
Server
Texas Roadhouse
05.2018 - 05.2021
Teachers Assistant
Espree Child Learning Center
01.2017 - 09.2021
Cosmetology License -
Paul Mitchell The School
High School Diploma -
Thunder Ridge High School