ALEX WANG
Anaheim,CA
Summary
Restaurant management professional skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, and operational efficiency.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Kaisen Kaiten
05.2022 - 07.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Server Manager
Koi Japanese Fusion
05.2020 - 02.2022
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
Server
Kobe's Japanese Steakhouse & Seafood
02.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate of Arts - Management
Santa Monica College
Santa Monica, CA06-2017
Skills
- Inventory control and record keeping
- Passion for customer satisfaction
- Organization and prioritization
- Complaint resolution
- Menu development
- Supervisory skills
- Recruitment
Immigration Status
U.S. Citizen
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Interests
- Participating in cultural exchange programs and homestays
- Volunteer Travel
- Food Tourism
- Watching Movies and TV Shows
- Outdoor Recreation
- Music
Timeline
Restaurant Manager
Kaisen Kaiten
05.2022 - 07.2024
Server Manager
Koi Japanese Fusion
05.2020 - 02.2022
Server
Kobe's Japanese Steakhouse & Seafood
02.2018 - 03.2020
Associate of Arts - Management
Santa Monica College
Similar Profiles
Ngan LeNgan Le
Lead Server and Trainer at Kaisen Kaiten Sushi BarLead Server and Trainer at Kaisen Kaiten Sushi Bar
ANDREW DE ANDAANDREW DE ANDA
Certified Phlebotomist Technician 1 at Clinical Rotations - Kaisen Gonzalez MDCertified Phlebotomist Technician 1 at Clinical Rotations - Kaisen Gonzalez MD
Chayanee ChevapongChayanee Chevapong
Server at Kaiten Zushi NomadServer at Kaiten Zushi Nomad