Alex Watson
lead data networking technician
Brighton,TN
Summary
Adept Lead Technician with a proven track record at Access Data Networking Solutions, Inc., specializing in fiber optic installation and team development. Demonstrates exceptional problem-solving abilities and professional communication, leading to significant cost savings and enhanced team performance. Skilled in advanced troubleshooting and fostering a culture of reliability and excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Technician
Access Data Networking Solutions, Inc.
Memphis, US
05.2015 - Current
- Plans, schedules, and delegates daily work to team crew members.
- Train, mentor, discipline, and motivate employees to enhance team performance.
- Directs daily operations, allocates tasks to team members, employs management techniques to reduce workflow downtime
- Confirmed presence of necessary safety equipment
- Resolves workday interruptions swiftly
- Executed troubleshooting and conducted root cause analyses on customer inquiries, leading to cost savings up to $27k.
- Conducts tests of components and systems to evaluate performance and identify concerns.
- Implements safety training control system standards.
- Follows all computer-based programs and paper processes to maintain work order completion and documentation in Linux TUNA PMS.
- Performed basic care rounds to ensure all equipment was inspected and up to standards, according to preventative maintenance inspections.
- Installed and configured network equipment such as routers, switches, hubs, firewalls, and wireless access points.
- Tested fiber optic cables for continuity using OTDRs and power meters.
- Monitored network performance to identify potential issues or problems with connections.
- Performed troubleshooting on LAN and WAN networks to diagnose and resolve connectivity problems.
- Diagnosed hardware faults on routers and switches using a variety of testing tools such as ping utilities or port scanners.
- Set up wired and wireless point-to-point links between multiple locations using various types of antennas depending on the distance required.
- Performed quality assurance tests on newly installed fiber optic cabling runs prior to commissioning them into service.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Spliced cables with hand tools, epoxy or mechanical equipment.
- Connected wires and cables to terminals and attached and detached various kinds of hardware to wires, cables, buildings or poles.
- Handled fibers for device routing, ribbon breakouts, component assemblies and custom splicing projects.
- Installed, set up and repaired devices and system components.
- Laid out cabling plans and ran through buildings to desired locations.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
Fiber Optic Technician
Cable Tel Services
Memphis, US
05.2012 - 05.2015
- Ensured compliance with PPE safety policies and safe work procedures during IP set-top device installations.
- Performed site assessments ensuring customer infrastructure requirements were met
- Executed thorough troubleshooting to pinpoint issues
- Examined blueprints for accurate equipment positioning
- Set up and tailored new hardware and software components
- Planned layouts and ran cable into buildings, through walls, attics, and crawl spaces.
- Provided support outside regular business hours, including holidays
- Ensured establishment met housekeeping standards
- Collaborated effectively with network administrators and server engineers
- Managed customer installations
- Optimized productivity through continuous skill development
- Delivered accurate performance consistently in everyday responsibilities
- Exhibited professionalism by respecting customers in every situation
- Promoted a secure working environment through diligent performance of duties
- Installed, terminated, spliced and tested fiber optic cables.
- Troubleshot and repaired fiber optic systems.
- Performed maintenance on fiber optic networks.
- Inspected and tested fiber optics equipment to ensure optimal performance.
- Maintained documentation of all network changes and repairs.
- Built out new fiber runs for customer connections.
- Programmed optical power meters to perform loss measurements.
- Conducted fusion splicing of single-mode and multi-mode fibers.
- Calibrated test equipment to verify accuracy of readings.
- Identified issues with existing cable plants using OTDRs.
- Documented installation records in a timely manner.
- Provided technical support to customers regarding their fiber optic needs.
- Created drawings for outside plant construction projects.
- Worked with other technicians as part of a team on large projects.
- Resolved complex problems associated with diverse telecom systems.
- Provided training to personnel on proper use of tools and techniques related to fiber optics.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Connected wires and cables to terminals and attached and detached various kinds of hardware to wires, cables, buildings or poles.
- Climbed poles and entered tunnels, buildings, trenches or manholes to accomplish various job tasks.
- Spliced cables with hand tools, epoxy or mechanical equipment.
- Installed outside plant fiber optics in manhole and telco boxes.
- Handled fibers for device routing, ribbon breakouts, component assemblies and custom splicing projects.
- Communicated with customers to access work areas and explain work.
- Installed, set up and repaired devices and system components.
- Laid out cabling plans and ran through buildings to desired locations.
- Completed line work at heights using bucket trucks and underground using access points.
Education
High School Diploma -
Continental Academy
Miramar, FL01.2008
Skills
- Team Lead
- Professional Communication
- Setup and installation
- Structured cabling
- Signal testing
- Reliability
- Advanced troubleshooting
- Network Troubleshooting
- Heavy lifting
- Electrical mechanics
- Daily progress reports
- Effective project coordination and completion
- Assigning tasks
- Blueprint reading
- Schematics
- Installation Specifications
- Video surveillance systems
- Scheduled maintenance
- Equipment Installation
- Equipment repair
- Panel termination
- Customer service
- Critical thinking
- Problem solving
- Multitasking Abilities
- Physical Fitness
- Aerial installations
- Team Development
- Computer literacy
- PPE Compliance Procedures
- Work quality standards
- Linux TUNA PMS
- Metal Joining Skills
- Low Voltage Networking
- Manage costs
- Diagnostics and root cause analysis
- Data cabling installation
- Fiber Optic Installation
Certification
- Leviton Network Solutions Certification Course, 09/01/22, 12/01/25
- Copper and Optical Fiber Communications Cabling Systems
Languages
English, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Lead Technician
Access Data Networking Solutions, Inc.
05.2015 - Current
Fiber Optic Technician
Cable Tel Services
05.2012 - 05.2015
- Leviton Network Solutions Certification Course, 09/01/22, 12/01/25
- Copper and Optical Fiber Communications Cabling Systems
High School Diploma -
Continental Academy
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