KiAura Rhone
Saint Peters,Missouri
Summary
Detail-oriented professional experienced in medication preparation and customer service. Demonstrates strong interpersonal and problem-solving skills. Hardworking team player skilled in data entry and pharmacy compliance. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead - Sterile Processing Technician
BJC HealthCare
St. Louis, MO, US
01.2023 - Current
- Trained new hires on best practices in sterile processing techniques, fostering a culture of continued learning and development among the team.
- Monitored inventory levels to keep all medical equipment properly stocked.
- Led a team of technicians, providing guidance and mentorship to improve overall performance and productivity within the department.
- Maintained extensive knowledge, Sharing insights with colleagues to promote best practices within the department.
- Organized staff schedules to optimize coverage during peak periods, leading to enhanced workflow and higher employee satisfaction rates.
- Maintained accurate inventory records through diligent data entry, updating, and filing.
- Interviewed, hired, and trained new workers.
- Set schedules for staff by planning work areas
Pharmacy Technician
CVS Health
01.2021 - 07.2023
- Verified insurance data and contact information to complete prescription refill requests.
- Verified dosages and measured medications for prescriptions.
- Resolved customer service issues in a timely manner.
- Responded quickly to meet customer needs and resolve problems.
- Maintained a high level of confidentiality when handling sensitive information pertaining to customers' accounts.
- Entered insurance and claims-related information into database systems.
Customer Service Representative
Dierbergs
Saint Peters, MO, US
07.2017 - 11.2021
- Help to ensure customers pick the correct items they will enjoy.
- Greeted customers warmly upon arrival and assisted them with their needs.
- Operated cash register accurately and efficiently while processing payments from customers.
- Assisted customers with product selection and purchasing decisions.
- Greeted customers and engaged in conversation to assess needs.
Education
High school diploma -
Fort Zumwalt High
Saint Peters, MO05.2018
Skills
- Prior Authorization
- Cash handling
- Claims analysts
- Claim processing
- Customer service
- Data entry
- Insurance Verification
- Medical billing
- Customer relations
- Team Lead
- Microsoft Office
- Excel
- Spreadsheets
- Email Communication
Certification
Pharmacy Technician Certification, 01/21, 05/24, 2022007500
Timeline
Team Lead - Sterile Processing Technician
BJC HealthCare
01.2023 - Current
Pharmacy Technician
CVS Health
01.2021 - 07.2023
Customer Service Representative
Dierbergs
07.2017 - 11.2021
High school diploma -
Fort Zumwalt High