ALEX WERTZ
Belleville
Summary
Dynamic operations supervisor with a proven track record at Collectors Universe, excelling in performance monitoring and quality control. Enhanced team productivity through effective training and strategic workflow optimization, achieving significant improvements in customer satisfaction. Skilled in logistics coordination and data analysis, fostering a culture of excellence and accountability.
Overview
9
9
years of professional experience
Work History
PSA DNA Operations Supervisor
Collectors Universe
Jersey City
12.2024 - 04.2025
- Managed daily operations from the start to the end of the authentication process.
- Maintained communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Identified areas of improvement and developed strategies to increase efficiency.
- Resolved problem orders in a timely manner to maintain customer satisfaction.
- Ran and staffed autograph authentication shows
PSA Receiving Senior Team Lead
Collectors Universe
Jersey City
07.2023 - 12.2024
- Motivated team members through recognition programs and performance-based incentives.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Ensured the workflow kept moving in a First In, First Out order.
- Hired and trained new staff members.
- Maintained problem orders and assisted the customer service team with solutions to ensure customer satisfaction.
- Onboarded and ran staff orientation.
- Worked at a fast pass at major national collectibles shows.
Receiver 1
Collectors Universe
Jersey City
07.2022 - 06.2023
- Unboxed pallets of new customer order
- Opened packages to ensure all items are accounted for that are on the submission form.
- Enter the submission into the system, and verify that the customer information is correct.
- Placed customers' orders on problem orders if something needs
- Imagined the front and back of the cards.
- Cross-trained in quality control, shipping, and post-grading departments.
Amazon Dsp Driver
Amazon Dsp
Atlantic City
10.2021 - 06.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Nike Stockroom Associate
Nike Factory Outlet
Atlantic City
09.2019 - 11.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Assistant Manager
Philly Pretzel Factory
Nutley
09.2016 - 01.2020
- Open and close the store.
- Managed staff and scheduling.
- Handled cash drawers and deposited money in the bank.
- Invented and placed orders for ingredients and supplies weekly.
Education
Associate of Arts - Criminal Justice
Stockton University
Galloway, NJ05.2021
Associate of Science - Criminal Justice
Union County College
Cranford, NJ05.2019
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Logistics oversight
- Workflow optimization
- Quality control
- Time management
- Data analysis
- Logistics Coordination
- Microsoft Programs
- Order Processing
Accomplishments
- Eagle Scout at the age of 14
References
- Dan Clearly - (973)-842-1644
- Mark Kart (646)-761-9825
- Henrick Farfan - (732)-799-9202
- Drew Broesmale - (949)-690-3523
- Nick Manzanet - (646)-342-2121
- Michelle Purdy - (908)-770-5549
Timeline
PSA DNA Operations Supervisor
Collectors Universe
12.2024 - 04.2025
PSA Receiving Senior Team Lead
Collectors Universe
07.2023 - 12.2024
Receiver 1
Collectors Universe
07.2022 - 06.2023
Amazon Dsp Driver
Amazon Dsp
10.2021 - 06.2022
Nike Stockroom Associate
Nike Factory Outlet
09.2019 - 11.2020
Assistant Manager
Philly Pretzel Factory
09.2016 - 01.2020
Associate of Arts - Criminal Justice
Stockton University
Associate of Science - Criminal Justice
Union County College
Similar Profiles
Diana NguyenDiana Nguyen
Quality Assurance Specialist at Collectors UniverseQuality Assurance Specialist at Collectors Universe
Mark StevensonMark Stevenson
Data Scientist at Goldin Auctions/ Collectors UniverseData Scientist at Goldin Auctions/ Collectors Universe
John GoodmanJohn Goodman
Head of Global Asset Protection and Investigations at Collectors UniverseHead of Global Asset Protection and Investigations at Collectors Universe
Sophie HUETSophie HUET
ASSISTANTE FACTURATION at SAMSIC PROPRETEASSISTANTE FACTURATION at SAMSIC PROPRETE
Holly WickettHolly Wickett
Administration at Welch LLP Tax OfficeAdministration at Welch LLP Tax Office