Alex Whaley
Jacksonville,NC
Summary
Dedicated manager with proven skills in customer service, cash handling, and inventory monitoring. Committed to enhancing store operations and supporting team success. Very results driven to make sure sales are at an all time high, but also very tech savvy when needed.
Overview
7
7
years of professional experience
Work History
Full Time Keyholder/Assistant Manager
Vitamin Shoppe
1345 Western Blvd #100
03.2023 - 09.2025
- Supervised and supported part-time employees while maintaining daily store operations.
- Managed the sales floor independently, ensuring excellent customer service and strong sales performance.
- Operated the POS system, handled cash transactions, returns, and customer inquiries.
- Assisted customers with product knowledge to support their health and wellness goals.
- Unloaded and organized shipment, restocked inventory, and maintained merchandizing standards.
- Executed monthly planogram changes and resets.
- Ordered inventory when needed and supplies for the store.
- Became very familiar with Microsoft software such as teams, word, powerpoint, etc.
Optical Lab Technician
Eyemart Express
Jacksonville NC
10.2018 - 01.2022
- Operated lens edging machines to produce high-quality eyewear efficiently.
- Conducted quality assurance checks to ensure compliance with optical standards.
- Collaborated with team members to streamline production processes and reduce turnaround time.
- Maintained Precision and quality standards while producing lenses for customers orders.
- Provided customer service by helping clients select and adjust eyewear to ensure proper fit and comfort.
Education
High School Diploma -
Southwest High School
Jacksonville, NCSkills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Software
- Store maintenance
- Customer service management
- Daily reporting
- Inventory monitoring
- Sales proficiency
Timeline
Full Time Keyholder/Assistant Manager
Vitamin Shoppe
03.2023 - 09.2025
Optical Lab Technician
Eyemart Express
10.2018 - 01.2022
High School Diploma -
Southwest High School