Alex Wiggins
Lubbock,TX
Summary
Bilingual individual with background installing and testing alarm systems for both residential and commercial customers. Reliable Fire Alarm Technician knowledgeable in equipment repair, annual servicing and inspections and calibrating systems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Technician
FTSI
04.2022 - Current
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Managed quality control and maintained high level of customer satisfaction.
- Troubleshot systems to determine appropriate resolution for reported problems with usage.
- Operated various diagnostic tools to determine repair plans.
- Utilized hand tools and epoxy to safely splice cables.
- Examined complaints, suggested improved methodologies and recommended system enhancements to promote positive customer service experience.
- Contacted customers prior to date of scheduled installation to verify appointment.
- Delivered on-the-job training and development initiatives to new hires and contractors.
- Communicated directly with equipment vendors for defective parts return.
- Negotiated with vendors and suppliers to source replacement parts.
Security Technician
Hifi
02.2021 - 04.2022
- Provided exceptional customer service by addressing client queries and concerns in a timely manner, ensuring satisfaction with their security solutions.
- Assisted with electrical installations of lighting and smoke detectors.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Tested all newly installed fire alarms.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Troubleshot complex technical issues quickly and efficiently, minimizing disruptions to client operations while maintaining high levels of customer satisfaction.
- Responded to maintenance calls and troubleshot devices.
- Educated customers on effective use of security systems.
Fire Alarm Technician
Texas Homeland And Security And Sound
11.2016 - 02.2021
- Identified and reported fire code non-conformance issues to senior personnel and safety inspectors.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Fully installed fire alarms and various security devices.
- Reduced false alarms by performing routine preventive maintenance on all system components.
- Maintained NICET (National Institute for Certification in Engineering Technology) Level 1 Fire Alarm Certification.
- Performed thorough inspections of fire alarm systems, ensuring proper functioning and code compliance.
- Conducted comprehensive training sessions for new technicians, resulting in increased efficiency and knowledge within the team.
- Read and understood product manuals and blueprints.
- Tested all newly installed fire alarms.
- Responded to maintenance calls and troubleshot devices.
- Educated customers on preventive care and regular maintenance to prevent system malfunctions.
- Resolved problems, improved operations and provided exceptional service.
Tech Support
Suddenlink
03.2015 - 03.2016
- Proven ability to develop and implement creative solutions to complex problems.
- Strengthened communication skills through regular interactions with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
General Manager
Chicken Epress
05.2009 - 03.2015
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Monterey High School
Lubbock, TX05.2009
Skills
DEPENDABLE PROFESSIONAL WITH STRONG BACKGROUND INSTALLING, MAINTAINING AND REPAIRING SYSTEMS AND COMPONENTSMAINTAINS EQUIPMENT SAFETY AND PERFORMANCE WITH IN-DEPTH INSPECTIONS AND CORRECTIONS DEDICATED TO QUALITY AND ALWAYS PROFESSIONAL I TREAT THE CUSTOMERS PROPERTY LIKE ITS MY OWN I WANT TO MAKE THINGS LOOK AMAZING AND MOST IMPORTANTLY I TAKE PRIDE IN MY WORK QUICK LEARNER AND WILL WORK HARD FOR YOU DAILY GIVEN THE OPPORTUNITY COLLABORATIVE TEAM PLAYER WITH OWNERSHIP MENTALITY AND A TRACK RECORD OF DELIVERING THE HIGHEST QUALITY STRATEGIC SOLUTIONS TO RESOLVE CHALLENGES, PROPEL BUSINESS GROWTH
Certification
Private Security license
Fire Alarm license in Texas
ES-3J license in Statte of New Mexico
Private Security License
Able to work on security system and fire alarm systems in the state of Texas and New mexico.
Timeline
Security Technician
FTSI
04.2022 - Current
Security Technician
Hifi
02.2021 - 04.2022
Fire Alarm Technician
Texas Homeland And Security And Sound
11.2016 - 02.2021
Tech Support
Suddenlink
03.2015 - 03.2016
General Manager
Chicken Epress
05.2009 - 03.2015
High School Diploma -
Monterey High School
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