Alex Woday
Lemont,IL
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
Lemont/Bolingbrook, IL
10.2020 - Current
- Resolved customer complaints and reported issues to store manager.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
- Delegated tasks to employees and monitored activities and task completion.
- Managed inventory levels, ensuring quality products were always available.
- Completed opening and closing duties to facilitate business operations.
- Ensured all safety and sanitation regulations were met throughout the shift.
Makeup Artist and Front of House Manager
Statesville Haunted Prison/Hellsgate Haunted House
Lockport, IL
09.2017 - Current
- Provided makeup services to 100 clients on a weekly basis
- Kept work area in a clean and neat fashion to stay productive
- Applied makeup to clientele to cover imperfections and create new looks
- Responded to customer inquiries in a friendly and professional manner
- Maintained a calm, professional and fully functional facility at all times.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
Merchandise Service Coordinator
Ulta Beauty
Bolingbrook, IL
09.2019 - 10.2019
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Prestige Beauty Advisor
Ulta Beauty
Bolingbrook, IL
11.2017 - 09.2019
- Finalized purchases and processed payments, Displayed merchandise to present visually appealing arrangements that drive sales,
- Capitalized on upselling opportunities for additional products and services to increase sales numbers,
- Built and deepened productive and positive customer relationships with high-quality service and a focus on gaining loyalty,
- Executed all daily opening and closing procedures, Addressed all member concerns with patience,
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction,
- Processed shipments and maintained organized stock shelves,
Education
Certification in Modern Effects - FX Makeup
Vocational Academy of Makeup And Prosthetics
Orlando, FL06-2022
High School Diploma -
Lemont High School
05-2017
Some College (No Degree) - Theatre Design
Columbia College Chicago
Chicago, ILSkills
- Employee training
- Stock management
- Conflict resolution
- Task delegation
- Performance coaching
- Visual merchandising
- Time management
- Customer-oriented
Accomplishments
- Promoted from Barista to Shift Supervisor, in less than 12-months
Timeline
Shift Supervisor
Starbucks
10.2020 - Current
Merchandise Service Coordinator
Ulta Beauty
09.2019 - 10.2019
Prestige Beauty Advisor
Ulta Beauty
11.2017 - 09.2019
Makeup Artist and Front of House Manager
Statesville Haunted Prison/Hellsgate Haunted House
09.2017 - Current
Some College (No Degree) - Theatre Design
Columbia College Chicago
High School Diploma -
Lemont High School
Certification in Modern Effects - FX Makeup
Vocational Academy of Makeup And Prosthetics