Alex Young
Account Manager
Thornton,CO-Colorado
Summary
Experienced Account Manager with over a decade of experience in sales and management. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Account Manager
Hisco Inc
Westminster, United States
03.2021 - Current
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
General Manager
Verizon Wireless
Lakewood, CO
07.2019 - 02.2021
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Asistant Manager
Verizon Wireless
Arvada, CO
04.2013 - 06.2019
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Mentored team members to enhance professional development and accountability in workplace.
Sales Representative
Verizon Wieless
Westminster, United States
07.2011 - 04.2013
- Developed and delivered engaging sales presentations to convey product benefits.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Bachelor of Science - Music Technology
09.2004 - 12.2009
Skills
Business development and planning
Territory Management
Staff Management
New account creation
National accounts
Timeline
Account Manager - Hisco Inc
03.2021 - Current
General Manager - Verizon Wireless
07.2019 - 02.2021
Asistant Manager - Verizon Wireless
04.2013 - 06.2019
Sales Representative - Verizon Wieless
07.2011 - 04.2013
University of Colorado Denver - Bachelor of Science, Music Technology
09.2004 - 12.2009