Alexa Affsa
Boston,Massachusetts
Summary
Motivated Customer Service Professional with six years of experience, distinguished by exceptional organizational abilities, an engaging demeanor, and demonstrated leadership acumen. Proficient in delivering outstanding service across diverse customer demographics. Seeking a rewarding opportunity where strong work ethic and leadership capabilities are valued.
Overview
5
5
years of professional experience
Work History
Assistant Manager
The Bead Shop
Laguna Beach, CA
06.2021 - 12.2023
- Provided hands-on guidance and support to junior staff, ensuring alignment with daily tasks, projects, and objectives.
- Maintained records of employee attendance, timekeeping, and payroll information for accurate reporting.
- Kept up to date on company products and services, enabling effective communication with both customers and team members.
- Acted as a key liaison between frontline staff and senior management, facilitating smooth communication and effective decision-making processes.
Assistant Manager
Koffee Klatch
Laguna Beach, CA
02.2019 - 03.2021
- Excelled in delivering exceptional service, consistently surpassing customer expectations.
- Established an efficient inventory tracking system to streamline supply management and ordering processes.
- Managed customer inquiries and complaints with prompt and effective resolution.
- Collaborated closely with management to develop and implement strategic business plans, contributing to goal achievement.
- Orchestrated comprehensive training sessions for new hires, ensuring smooth integration into the workplace environment.
- Provided oversight of daily operations, including scheduling shifts and delegating duties, to maintain optimal workflow efficiency.
Education
Entrepreneurship
Suffolk University
Boston, MA05-2025
Skills
- Excellent communication skills
- Task Delegation
- Customer Relations
- Listening Skills
- Teamwork and Collaboration
- Problem-solving skills
Timeline
Assistant Manager
The Bead Shop
06.2021 - 12.2023
Assistant Manager
Koffee Klatch
02.2019 - 03.2021
Entrepreneurship
Suffolk University
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