Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexa B. Johnson

Tukwila,WA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Patient Services Representative

Pro-Ortho Surgeons
09.2024 - 05.2025
  • Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
  • Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
  • Stayed calm under pressure to successfully dealt with difficult situations.
  • Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.

Customer Service Associate

Shane Co.
07.2023 - 08.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Clinic Coordinator

Seattle Massage Pro
05.2021 - 12.2022
  • Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.
  • Managed a diverse range of projects within the clinic, ensuring timely completion and minimal disruption to daily operations.
  • Set appointments for patients and reached out to reschedule appointments due to provider availability.
  • Prepared treatment rooms and clinic at start of shift and executed quick turnovers between appointments.

Physical Therapist Assistant & Active Program Lead

Orthosport Physical Therapy
05.2011 - 10.2017
  • Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
  • Educated patients on proper body mechanics, posture correction, and home exercise routines to prevent future injuries.
  • Improved patient mobility by implementing personalized therapeutic exercise programs and manual therapy techniques.
  • Ensured accurate documentation of all patient interventions in electronic medical records.
  • Developed strong patient rapport and trust through empathetic listening and consistent encouragement during the rehabilitation process.
  • Led a post-therapy graduate program to maintain patient mobility, strength, and balance.

Education

High School Diploma -

Kamiak High School
Mukilteo, WA
06-2009

Associate of Science - Physical Therapist Assistant

Pima Medical Institute
Seattle, WA
09-2012

Spiritual Life Coach Certification - Spiritual Life Coach

Life Purpose Institute
05-2020

Skills

  • Customer service
  • Critical thinking
  • Relationship building
  • Scheduling
  • Documentation
  • Microsoft Office Suite
  • Staff training
  • Coordination
  • Order fulfillment
  • Stock management

Certification

  • High School diploma
  • Associates of Occupational Sciences
  • Reiki Master Certification
  • Spiritual/Life Coach Certifications
  • Travel Agent Certification

Timeline

Patient Services Representative

Pro-Ortho Surgeons
09.2024 - 05.2025

Customer Service Associate

Shane Co.
07.2023 - 08.2024

Clinic Coordinator

Seattle Massage Pro
05.2021 - 12.2022

Physical Therapist Assistant & Active Program Lead

Orthosport Physical Therapy
05.2011 - 10.2017

High School Diploma -

Kamiak High School

Associate of Science - Physical Therapist Assistant

Pima Medical Institute

Spiritual Life Coach Certification - Spiritual Life Coach

Life Purpose Institute

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