Alexa Bogan
Okeechobee,FL
Summary
Detail oriented professional with experience in customer service, digital marketing, and merchandise program management. Expertise in planning and coordinating projects to ensure timely completion while fostering strong communication and customer relationships. Proven ability to implement efficient systems and maintain organization in fast paced environments.
Overview
5
5
years of professional experience
Work History
Client Success & E-Commerce Coordinator
18 Threads
Fort Wayne, Indiana
01.2023 - Current
- Served as primary client contact, developing project timelines, coordinating approvals, and ensuring seamless program execution.
- Built and managed custom online stores for each client, curating branded apparel lines that aligned with brand identity and event specific goals.
- Collaborated cross functionally with design, production, and sales teams to align creative direction with logistical and production capabilities.
- Managed internal CRM systems to track order history, communication logs, and project progress.
- Negotiated cost effective agreements with suppliers while ensuring product quality standards.
- Transitioned to a fully remote work setting while maintaining productivity and meeting deadlines
Marketing Assistant
Exclusive Exterior Solutions
02.2022 - 12.2022
- Assisted marketing manager with campaign tracking and lead follow-ups
- Supported marketing manager in tracking campaign performance and following up on leads to enhance conversion rates
- Compiled weekly reports on customer interactions and conversion insights to inform marketing strategies
- Scheduled and confirmed client appointments for inspections and consultations
Administrative Assistant
Windows, Doors & More
Fort Wayne, Indiana
04.2021 - 01.2022
- Handled high volume inbound and outbound phone calls with professionalism and efficiency.
- Scheduled and tracked employee PTO requests while maintaining accurate records.
- Maintained organized filing systems and streamlined office operations to improve workflow efficiency.
- Scheduled staff meetings, prepared agendas, and documented detailed meeting notes.
- Coordinated and executed company marketing events, enhancing brand visibility and engagement.
- Maintained organized filing systems and streamlined office operations, contributing to improved workflow efficiency.
Education
Associate of Arts - Elementary Education
Purdue University Fort Wayne
Fort Wayne, INSkills
- E-commerce development
- Prioritization
- Customer data management
- Proficient in Microsoft Office Suite
- POS & Payroll Systems
- Remote team collaboration (Slack, Zoom)
- Analytical decision making
- Customer service leadership
- Scheduling & Calendar coordination
- Verbal & Written communication
- Relationship building
Timeline
Client Success & E-Commerce Coordinator
18 Threads
01.2023 - Current
Marketing Assistant
Exclusive Exterior Solutions
02.2022 - 12.2022
Administrative Assistant
Windows, Doors & More
04.2021 - 01.2022
Associate of Arts - Elementary Education
Purdue University Fort Wayne