- Cosmetology
- Creative writing
- I enjoy helping others and giving back to the community
- Reading
- Interior Design
- Health and fitness
- Hiking
- Fashion and Style
Alexa Burns
Greeneville,TN
Summary
I am a detail-oriented customer service professional with years of leadership experience as a Customer Service Manager at Hobby Lobby, now transitioning into the beauty industry. I am skilled in client communication, organization, and maintaining a welcoming environment. I am known for reliability and attention to detail, and have a desire to assist stylists and help create a positive and professional salon experience for clients.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
Greeneville, TN
06.2023 - Current
- Streamlined communication processes between departments, fostering collaboration and enhanced service delivery.
- Led team to enhance customer satisfaction through effective conflict resolution and support initiatives.
- Developed training materials to improve staff onboarding and product knowledge efficiency.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Mentored new staff in best practices, promoting a culture of excellence and continuous learning within the team.
- Analyzed service trends to identify areas for improvement, enhancing overall customer experience strategies.
Department Head
Hobby Lobby
Greeneville, TN
06.2024 - Current
- Coordinated inventory management processes to ensure optimal stock levels and minimize shortages.
- Established standard operating procedures to ensure compliance with industry regulations and quality standards.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Bookkeeper
Hobby Lobby
Greeneville, TN
04.2024 - Current
- Managed daily bookkeeping tasks, ensuring accurate transaction recording and account reconciliation.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Completed tax forms in compliance with legal regulations.
Education
High School Diploma -
Gateway Christian Schools
Memphis, TN05.2023
Skills
- Problem-solving
- Customer service
- Customer focused
- Handling escalations
- Staff training
- Issue resolution
- Adherence to high customer service standards
- Cash handling
- Decision-making
- Training and mentoring
- Time management
- Quality assurance
- Financial reporting
Accomplishments
- Successfully recruited and trained 4 new customer service representatives.
Interests
Timeline
Department Head
Hobby Lobby
06.2024 - Current
Bookkeeper
Hobby Lobby
04.2024 - Current
Customer Service Manager
Hobby Lobby
06.2023 - Current
High School Diploma -
Gateway Christian Schools