Alexa Cardenas Cervantes
San Jose,CA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
4
4
years of professional experience
Work History
Supervisor
TJ Maxx
10.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Education
Prospect High School
Saratoga, CABachelor of Science - Justice Studies
San Jose State University
San Jose, CA05.2025
Associate of Science - Administration of Justice
West Valley College
Saratoga, CA05.2023
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Development
- Processes and procedures
- Expectation setting
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
TJ Maxx
10.2020 - Current
Prospect High School
Bachelor of Science - Justice Studies
San Jose State University
Associate of Science - Administration of Justice
West Valley College