Alexa Carlen
Boca Raton
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
4
4
years of professional experience
Work History
Food Service Worker
Playa Bowls
Boynton Beach, FL
02.2025 - 12.2025
- Provided exceptional customer service in fast-paced environment, ensuring high satisfaction levels.
- Prepared and served menu items adhering to quality standards and presentation guidelines.
- Maintained cleanliness and organization of workstations to promote safety and efficiency.
- Collaborated with team members to streamline operations and improve service speed during peak hours.
- Assisted in training new staff on food preparation techniques and customer interaction protocols.
- Monitored inventory levels, restocking supplies as needed to prevent shortages during busy shifts.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Front Desk Receptionist
The MINE
Baltimore, MD
06.2022 - 05.2024
- Greeted and assisted guests, ensuring positive first impressions and exceptional customer service.
- Managed multi-line phone system, directing calls efficiently to relevant departments.
- Scheduled appointments and maintained calendar for office staff, optimizing time management.
- Processed incoming mail and packages, ensuring timely distribution to appropriate personnel.
- Maintained front desk area, promoting a clean and organized environment for visitors and staff.
- Collaborated with team members to streamline check-in procedures, enhancing overall efficiency.
- Handled guest inquiries and resolved issues promptly, fostering customer satisfaction and loyalty.
- Assisted in training new receptionists on office protocols and customer service best practices.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected membership deposits, fees, and payments.
Education
Bachelor of Science - Nursing
Florida Atlantic University
Boca Raton, FL05-2028
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Problem-solving
- Attention to detail
- Strong communication skills
- Flexible schedule
Languages
English
Native or Bilingual
Spanish
Limited Working
Swedish
Limited Working
Timeline
Food Service Worker
Playa Bowls
02.2025 - 12.2025
Front Desk Receptionist
The MINE
06.2022 - 05.2024
Bachelor of Science - Nursing
Florida Atlantic University