Alexa Carpenter
Windham
Summary
Dynamic and detail-oriented Certified Pharmacy Technician with proven expertise at Hannaford Pharmacy in optimizing workflow and enhancing patient care. Skilled in medication dispensing and insurance billing, I fostered strong relationships with patients, significantly improving satisfaction and efficiency. Committed to confidentiality and compliance, I excel in team collaboration and training new staff.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Hannaford Pharmacy
Portland Maine
03.2022 - Current
- Assisted pharmacists in dispensing medications accurately and efficiently.
- Maintained inventory levels, ensuring availability of essential pharmaceuticals.
- Processed prescription orders using pharmacy management software for optimal workflow
- Trained new staff on operational procedures and best practices in pharmacy settings.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Resolved third-party billing, computer system and customer service issues
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
Pharmacy Technician
Walgreens
Falmouth, ME
12.2018 - 02.2022
- Conducted routine quality checks on medication storage conditions to ensure compliance.
- Supported insurance verification process to facilitate patient access to medications.
- Collaborated with healthcare professionals to enhance patient care outcomes.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacists in dispensing medications accurately and efficiently.
- Maintained inventory levels, ensuring availability of essential pharmaceuticals.
- Processed prescription orders using pharmacy management software for optimal workflow.
- Trained new staff on operational procedures and best practices in pharmacy settings.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Streamlined drug distribution processes, reducing wait times for patients.
- Utilized pharmacy management software to process prescriptions efficiently.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Education
High School Diploma -
Windham Highschool
Windham Center, ME06-2001
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Supply restocking
- Pharmacy ethics
- HIPAA
- Drug inventory control
- Labeling accuracy
- Drug safety
- Stocking shelves
- Processing payments
- Pharmacy software proficiency
- Interpreting and processing medication orders
- Pharmacy law compliance
- Drug inventory management
- Advanced math skills
- Manual and automated medication dispensing
- Receiving incoming supplies
- Medication storage procedures
- Order verification
- Secure storage of medications
- Staff development
- New hire onboarding
- Medication therapy management
- Troubleshooting malfunctioning equipment
- Resolving customer issues
- Supporting pharmacy operations
- Labeling prescriptions
- FDA and HIPAA compliance
- Point of sale systems proficiency
- Ordering and stocking medications
- Proper labeling procedures
- Customer service
- Data entry
- Attention to detail
- HIPAA compliance
- Prioritization and organization
- Team coordination
- Inventory tracking
- Certified pharmacy technician (cpht)
- Creative thinking
- Inventory management
- Patient profile setup
- Resolving complaints
- Medication storage and labeling
- Employee training
- Prescription refill fulfillment
- Staff leadership
- Medical insurance claims processing
- Certified pharmacy technician
- Confidentiality practices
Timeline
Pharmacy Technician
Hannaford Pharmacy
03.2022 - Current
Pharmacy Technician
Walgreens
12.2018 - 02.2022
High School Diploma -
Windham Highschool