Alexa Carrasco
Elmhurst,NY
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Taco Bell Restaurant. Excelled in employee training and guest service, enhancing team performance and customer satisfaction. Skilled in maintaining high safety and cleanliness standards, with a proven track record of resolving customer issues effectively. Demonstrates a positive attitude and a commitment to excellence.
Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.
Overview
5
5
years of professional experience
Work History
Shift Lead
Taco Bell Restaurant
04.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Hair Salon Assistant
Julissa Salon
09.2021 - 02.2022
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
Baby Sitter
Housekeeping
03.2020 - 05.2020
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
High School Diploma -
Bronx International High School
The Bronx, NY06.2023
Skills
- Bilingual ( English & Spanish)
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Friendly
- Customer service
- Positive attitude
- Inventory counts
Timeline
Shift Lead
Taco Bell Restaurant
04.2022 - Current
Hair Salon Assistant
Julissa Salon
09.2021 - 02.2022
Baby Sitter
Housekeeping
03.2020 - 05.2020
High School Diploma -
Bronx International High School
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